Public Mediation

Refund not forthcoming

R. P. vs. Student Services, Inc
Addison, Texas, United States
Amount Involved: $147.99
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 1006414
    • Amount Involved: 147.99
    • Filed On: Jun 22, 2011
    • Posted On: Jul 07, 2011
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Contract / Agreement / Promise dispute
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Statement of Claim
Complaints Involved (5) - View
Claimant says:
"Contact me at 715-834-9168 (H) or 715-456-6959 (C) to let me know if they're a legite business and if I can expect my refund. I can provide additional data if needed."
...
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What Claimant Wants Hide
1. Refund: cd's/dvd's Jun 27, 2011 $142.99
2. postage to return items Jun 27, 2011 $5.00
Cash total : $147.99
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Respondent's Counteroffer

There has been no response to this claim from Student Services, Inc. This claim will remain posted until resolved
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  • Comment: by Elisabeth Johnson — Online mediator
    • On: 07-19-2011
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  • I am a previous employee of this company and everything you all are saying is indeed true. I only worked in the sales department, they only have one person in customer service. I worked there for a month and after about 3 weeks I had my reservations about the job b/c the owner, Francis, claims to be an ordained minister and wanting to help parents and children out but does not run her establishment like one that is ordained by God. Whenever they told us to tell the parents it was a "conditional charge", after turning in the information they ran the cards. They told us to state that we were SAT/ACT advisors and we were in fact not, I have a college degree but several of the people working there don't have that. And if the parents questioned who we were, we were to tell them that we were a "supplemental agency that works w/the college board and school districts" and that was an outright lie. My father is a teacher and so are a few of my other relatives and friends and I know for a fact for this to be a lie. The company is in more debt than what's coming in, we all had problems trying to cash our checks several times and they told us nothing. Many people who put their checks in their bank accounts, the checks were put on hold. Their credibility with different banks, stores, and check cashing places in the Dallas area is ridiculous. So to those parents who got ripped off, I'm sorry I thought that the customers were getting their refunds, but spread to as many people as you possibly can that this company is no good and fraudulent. They were shut down once and they need to be shut down again!
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