Public Mediation

Peter Verdin vs. Sprint Cell Phone Provider

Billed $2000.00 for an upgrade

P. V. vs. Sprint (Headquarters)
6391 Sprint Pkwy, Overland Park, Kansas, 66013, United States
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Statement of Claim
Claimant says:
"Since the end of December Sprint will not resolve the problem.I wanted to take advantage of the offer buy one phone get the second one free.Also I asked to revise my service to a lower plan.What I got was a bill over two thousand dollars.I received two galaxy s7,a notebook,an ipad.I was also being charges service for the Ipad that I did not active.I took both ipad and notebook to the sprint store and ask to take that off my bill.There is no paper work that the items were returned and I am being charged a large cancellation fee for the ipad. They will not resolve this and I can not seem to talk to anyone that can.Please help me if you can."
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What Claimant Wants Hide
Just make me happy!
Claimant invites Sprint (Headquarters) to make a fair offer.
1. Other – Copy claim to regulators Mar 11, 2017 $14.99
2. Other – Pay for claim posting cost Mar 11, 2017 $7.99
3. Other – Physical delivery charges Mar 11, 2017 $4.99
Cash total : TBD
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Respondent's Counteroffer


There has been no response to this claim from Sprint (Headquarters). This claim will remain posted until resolved
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  • Comment: by victoria davis — Online mediator
  • On: 05-13-2017
  • Same problem!! Was told if I bought an IPhone 7plus I would get an iPhone 6 free. So, I got what I thought was the iPhone 7 plus & got the iPhone 6 4 my granddaughter .  Now , I find out I have just a regular iPhone 7 & my granddaughter has a phone called an SE?? What the??? I've never even heard of the SE MODEL! I NEVER GOT ANYTHING WITH MY PHONE EXCEPT THE CHARGER!!! No EARBUDS NOTHING!! SPRINT WILL OUTRIGHT LIE & STEAL FROM YOU!! Stay with ANY CARRIER OTHER THAN SPRINT!! HORRIBLE CUSTOMER SERVICE! I'm telling ALL FAMILY & FRIENDS TO SPREAD THE WORD!! WORSE SITUATION EVERRRRRRR
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