Public Mediation

SPRNT Wireless Service is BELOW the BOTTOM!

K. P. vs. Sprint (Headquarters)
6391 Sprint Pkwy, Overland Park, Kansas, 66013, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 4 non-monetary items.
    • Claim #: 15954
    • Amount Involved: N/A
    • Filed On: Jun 07, 2010
    • Posted On: Jun 21, 2010
    • Complaint(s):
      • Contract / Agreement
      • Questionable Business Practices
      • Service Problem
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Statement of Claim
Complaints Involved (8) - View
Claimant timeline (11) - Hide
  • 04-09-2010 — Cell phone activated
  • 04-23-2010 — Tried to get to my account online
  • 05-05-2010 — Called CS; set user name & password for online
  • 05-05-2010 — Repeatedly tried to pay my bill online; phone kept dropping call
  • 05-08-2010 — called Darlene at CS;she patiently helped get my phn going
  • 05-11-2010 — Phn still not wrkg;called CS;asked for new phn;told NO!
  • 05-11-2010 — Ltr call to CS; asked for money back;Tracy(superv) said NO
  • 05-10-2010 — Went to Bedford store to get phone fixed;they don't repair
  • 05-11-2010 — Went to Hurst store: rude employees-messed w/phn & got it on, but wouldn't give me new phone. Said I had to much on it (MY FAULT IT DIDN'T WORK). Told I had to take it to a service center & try to fix it.
  • 05-11-2010 — Added phone insurence; was told by employee that would get me a new phone.
  • 05-24-2010 — Finally able to go to service ctr; updated software; still not wrkg!
What Claimant Wants Hide
What By When How Much
1. Monetary items with amounts to be determined: Refund of amounts paid for service Jun 21, 2010 N/A
2. Replace: New & working cell phone of equal or better value Jun 21, 2010 N/A
3. Apology: Letter of apology for rude customer service Jun 21, 2010 N/A
4. Letter promising NO CUSTOMER SERVICE PROBLEMS Jun 21, 2010 N/A
Non-cash: 4 items
What By When How Much
1. Monetary items with amounts to be determined: Refund of amounts I've paid to SPRINT Jun 21, 2010 N/A
2. Apology: Rude customer service Jun 21, 2010 N/A
3. Cancel my contract with SPRINT w/o PENALTY Jun 21, 2010 N/A
Non-cash: 3 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Sprint (Headquarters). This claim will remain posted until resolved
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