Public Mediation

Spirit Airlines Inc-Dispute-#3220364

V. W. vs. Spirit Airlines Inc
12346 longtin, Southgate, Michigan, 48195, United States
Amount Involved: $957.00
Complaint(s): spirit air
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 3220364
    • Amount Involved: 957.00
    • Filed On: Mar 13, 2012
    • Posted On: Mar 24, 2012
    • Complaint(s):
      • spirit air
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"On 02-05-12, I scheduled a flight with Spirit Airlines to San Diego, CA, which is 8 days in advance. Flight scheduled for 03-13-12 - Confirmation #AE295B for flight 775. Arriving for departure the Scheduler informed me that the flight was over booked. I inquired about accommodations. The Scheduler stated that there were no more flights available until Thursday, 15th at the exact schedule time 6:20 am. Because the flight was over booked I need to pay an additional $25.00 for a stand by flight. I asked shouldn't this flight be guaranteed... she stated this way will be better than paying for a another ticket so therefore I will be the first stand by. Before scheduling the flight my husband, Terry also bought a Membership package for better quality service. Arriving at the airport at 5:45 and departure was 6:20 am. I was in line with 8 addition people who were just as disappointed and frustrated as I was. The original price of the ticket was $234.18 - membership $59.00 addition stand-by $25.00, which does not grantee a seat. My husband called Sprint to make a complaint about their customer services and they do not have a complaint department. My husband ended up speaking to a representative who was located in India and hung up in my husband face. The rep kept repeating no refund, no refund. inquired about transferring my ticket to another airline for convenient, no accommodation services available. No money back period.

This air flight is very important to me because I have my last living sister that is on her death bed who has had heart surgery and when I arrived home after not being able to arrive at my destination that she is now being taken back to the hospital because her liver is en-larded.

What does customer service means to me is being treated with dignity and respect, comfortable accommodations, if a problem arise that this airline is and should do everything possible to accommodate the customer. The customer pays for a service up front and when service is rendered that service should be provided even if the Spirit has to make other arrangement to make sure that customer is taken care of.

I have traveled on many different airline and has never experience such great disappoint to this magnitude. Their service is no service to the customer at all just a customer with a dollar sight printed into each customer fore-head for addition payment and plus additional inconvenience for the customer which create extra extra monies to get to your destination.

The FDA should not allow this airline to treat customers with such disrespect and inconsideration. This is not a pleasure trip; my sister is on her death bed.

I am truly hurt, devastated and most of all frustrated with Spirit Airline hidden fees and services which are not refundable, making the customer feel that they not important or cared for. This type of treatment is ill reprehensible and no customer should have to tolerate this type of treatment.

I appreciate you hearing my story and I pray that something is done very soon about Spirit customer service."
...
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Exhibits View
What Claimant Wants Hide
1. Compensation: for over payment Mar 28, 2012 $319.00
2. Damages: my time lose Mar 28, 2012 $319.00
3. Refund: 319.00 Mar 28, 2012 $319.00
Cash total : $957.00
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Respondent's Counteroffer

There has been no response to this claim from Spirit Airlines Inc. This claim will remain posted until resolved
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