Public Mediation

smart performance inc-Dispute-#7738505

J. H. vs. Smart Performance Inc.
217 Lorain Place, Los Gatos, California, 95032-1755, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 7738505
    • Amount Involved: N/A
    • Filed On: Jan 04, 2013
    • Posted On: Jan 15, 2013
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Contract / Agreement / Promise dispute
View less
Rate or Review on SMART Perform...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (5) - View
Claimant says:
"THEIF.sent my suspension in to have his experimental parts updated for more testing in july 2012, after 2 months of him telling me he will bring them to me at the track or to my home and never showing up or answering his phone when I would call to find out what was going on. Them not even being touched I requested them back in whatever condition they were in. He claimed he didnt have time to deal with that at the time, offered and even demanded that i will come get my stuff on numerouse occasions. When i would text and tell him im on my way he would just close the the shop in the middle of the day and not answer his cell phone when i was at the shop waiting. This guys reputation in the industry is not very reputable. I spent a couple years helping this shop by letting him experiment on my suspension and giving him feed back. The suspension never was up to standards for faster riders plus with so much down time with him alway taking 2 to 3 weeks to get the revised setting in the suspension and back to me to test. It is going on 6 months and the the suspension is still dissasembled and sitting there even after i have told him dont touch them. He claims i have to pay him money if i want him to hurry and put the forks and shock back together and get it back to me, or he says just be patient and wait and he will get them to me. I have told him i no longer want him to experiment on my suspension and to give them back. I've tried to call the police but they say they can't do anything, even though I have paperwork with serial numbers that says the suspension is mine."
...
Reply Have a similar problem?
Additional Communication Between Claimant and Smart Performance Inc. Hide
  • Jan 11, 2013, Claiming party added:

  • dave.johnson@smartperformanceinc.com
    another email address i found

  • Jan 11, 2013, Claiming party added:

  • still waiting,more than willing to bring the shock to your shop and pick up my forks and 2 shocks that you still have possesion of.an all this will go away.i have also been texting you this info.

  • Jan 11, 2013, Claiming party added:

  • please return which is not yours,my forks and 2 rear shocks,there is no money owed,there was no inclenation that i would owe u money for testing and developing your exprimental suspension.so i dont understand hy you are going around saying i owe you money.my texts state i no longer want to work with you and ot to touch the suspension and to just send it back.i has pics now showing that the suspension is still in the box i sent them to you in untouched just the way i sent them.so lets meet up so i can get them back and we can stop playing these games your playing.there is honestly no reason for all this

What Claimant Wants Hide
What By When How Much
1. the return of my forks and 2 shocks,and this will go away with no more negative feedback in person and the web Jan 15, 2013 N/A
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from SMART Performance Inc.. This claim will remain posted until resolved
Offer History
Jan 04, 2013
Claimant's Terms of Settlement to SMART Performance Inc.
Expand
Refresh
  • Show:
  • Sort by:
  • Comment: by Jennifer Sheehy — Online mediator
    • On: 01-15-2013
    View more
  • There are several laws in your state that govern rights of customers doing business with auto repair shops. While I’m not positive if this would be the same thing, as the shop you are working with seems to be more of a specialty shop than a regular repair shop, perhaps the guidelines they have developed to help people with complaints would also be of service to you. The Attorney General for the state has a Consumer Protection section specifically set up for complaints about auto repairs and issue involved, and perhaps they can help you resolve your dispute.
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim