Public Mediation

T.P. vs. S H S Home Safe Security

LIARS!!!!

T. P. vs. Shs Safe Home Security
55 Sebethe Dr Ste 201, Cromwell, Connecticut, 06416-1054, United States
Amount Involved: Other terms
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 9967563
    • Amount Involved: N/A
    • Filed On: Nov 16, 2016
    • Posted On: Nov 27, 2016
    • Complaint(s):
      • Bad business practices
      • Customer service runarounds
View less
Rate or Review on SHS Safe Home...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (2) - View
Claimant says:
"I have talked to this company 3 times about my doors needing to be fixed with the alarm. I had new doors put in and forgot to get ALL of the sensors off of them before it was to late. They told me they would fix it for $100.00. Then they told me it would be free. The appointments were NEVER met and just today they were to be here in the AM. and again a NO SHOW!! I do not know it these people know how to tell the truth. I will also be contactiong the Attorney General of Michigan also."
...
Reply Have a similar problem?
Additional Communication Between Claimant and Shs Safe Home Security Hide
  • Dec 03, 2016, Claiming party added:

  • I am tired of your LIES and I can not trust your company to do anything it says. I have been over this at least 3 times with no results. I WILL allow you to take out the system and cancel my contract with you. Please call me one last time to set up an appointment to do this!!

  • Dec 04, 2016, Claiming party added:

  • I reject your off. You people don't know the truth from a hole in the ground!! Please come and remove the system and do not hold us responsible for remaining balance of contract. We were told the first lie that there would be no contract. Another lie was that we could transfer the alarm system to any new owner of the home once we moved. We are now told that is not true. I am sorry I ever met you people!

  • Dec 05, 2016, Claiming party added:

  • THAT settlement is acceptable! Now, lets just see if you come and do it!

  • Dec 15, 2016, Claiming party added:

  • I did not see anyone yesterday ( Dec 14, 2016) This was the day YOUR company set to come and take out alarm etc. The gal I talked to was confused as she was telling me only the sensors would be replaced. PLEASE get the message out that I DO NOT want your system any longer!!! Please abide by the settlement out lined above!

  • Dec 15, 2016, SHS Safe Home Security (responding party) added:

  • Greetings and Salutations,

    The settlement you agreed to was for us to come put back the sensors. I suggest you read our offer, and YOUR acceptance of the offer. It is all easy to read on this website. Falsely accusing us of lying is not going to change the facts, Mr. Plank.

    As we have already stated multiple times, we are not removing the alarm system. You agreed to a resolution already, then backed out of it. We called to set up the service call we agreed to on this site. When the representative called, you attempted to get her to set up a request to remove the system. I am not sure if you forgot what you agreed to, or if you were attempting to trick the manager that called. Removing the equipment was NOT what we agreed to. The manager clearly stated she was not going to book the service call as we were not coming to remove the system. You said you understood and hung up on her. You seem to hang up on a lot of our reps as they try to help you. You then went back to this site and stated you were waiting for us to come get the alarm. I have personally listened to the phone call, and we stated VERY clearly that we were not coming to remove the alarm. That equipment is yours, and you are under contract allowing us to monitor that equipment. We are not going to change our stance on this account. The account will not be closed before the contract expiration date. The work needed is not a repair, and is not covered by your service plan with us. You can have a personal electrician put back up your sensors if you wish. However, we are not closing this account early.

    Because the client backed out of the previous agreement, all previous offers including credit to the account are also voided by the customer. We are sorry that the customer backed out of our agreed upon resolution.

    If the customer has a warranty covered repair that is needed, we would be happy to repair that under their service contract with us. However, there will be no early cancellation, or credit to the account. There will be no additional change or addition to this offer.


    Happy Holidays.

  • Jan 05, 2017, Claiming party added:

  • If you are not canceling the account OR removing the system what in the HELL are you going to do??? YOU LIE about appointments. You were supposed to be here Dec 19th 1026 and NEVER showed--SURPRISE, SURPRISE!!!

What Claimant Wants Hide
Message from Claimant: I am sorry but I can't accept your offer, because I don't trust you to do what you say! Please come and remove the alarm and cancel the contract with out holding us liable for remaining months of contract. We were lied to the first time,your salesman told me that there would be NO CONTRACT-1st LIE! There have now been 3 more lies stating that you would be here to fix the system and you did not show!! The payment we are making ea month totals $47.99 so the $38.99 is also WRONG!! I don't think you people can tell the truth, if YOU TRY!!!! Once again a lie! Please come and take out the system and cancel the contract as outlined above!
What By When How Much
1. remove system, cancel contract and do not hold us responsible for remaining amount on the contract. Dec 19, 2016 N/A
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
What By When How Much
1. remove system, cancel contract and do not hold us responsible for remaining amount on the contract. Dec 19, 2016 N/A
Non-cash: 1 items
  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
Offer History
Nov 28, 2016
SHS Safe Home Security's counter offer to Claimant
Nov 16, 2016
Claimant's Terms of Settlement to SHS Safe Home Security
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim