Public Mediation

E.E. vs. Shoreline Periodontics, Pc

E. E. vs. Shoreline Periodontics
190 Hempstead Street, New London, Connecticut, 06320-6248, United States
Amount Involved: $7,200.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 2 non-monetary items.
    • Claim #: 5247700
    • Amount Involved: 7,200.00
    • Filed On: Mar 12, 2017
    • Posted On: Mar 23, 2017
    • Complaint(s):
      • Rude or Unprofessional Behavior
      • Unfair Cancellation or Denial of Insurance Coverage
      • Failure to Answer Questions Regarding Patient's or Relative’s Health
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Statement of Claim
Complaints Involved (7) - View
Claimant says:
"Unethical and unprofessional behavior against me includes:
-They told me they accept my coverage but after doing service they denied that!
-I explained to them that I had X-ray several times during last six months but they exposed me to unnecessary X-ray. Now I need to investigate about probable damages.
-They refused to respond to my complaint and send me the bill. I have paid $50 with my discount card for the same service and they sent me $337 bill!"
...
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What Claimant Wants Hide
Non-Cash
What By When How Much
1. Apology: written apology Mar 27, 2017 N/A
2. Change of policy: inform your patients fairly Mar 27, 2017 N/A
Cash
1. Compensation: one day of missed work Mar 27, 2017 $400.00
2. Damages: cost of X-ray damage investigation Mar 27, 2017 $5,000.00
3. Pay me for my time: 20 Mar 27, 2017 $1,000.00
4. Monetary items with amounts to be determined: estimated missing work days Mar 27, 2017 $800.00
5. Other – Pay for claim posting cost Mar 27, 2017 $7.99
6. Other – Physical delivery charges Mar 27, 2017 $4.99
Just make me happy!
Claimant invites Shoreline Periodontics to make a fair offer to resolve this complaint.
Cash total : $7,212.98
Non-cash: 2 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Shoreline Periodontics. This claim will remain posted until resolved
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  • Question: by J Petaluma (5016 points) — 40 Years In Business. Curious About Everything, Love Helping People Figure Things Out.
    • On: 03-24-2017
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  • 1) Do you have insurance or a discount card? What is the name of it? e.g. AARP card, GoodRX coupon, XYZ dental insurance.

    2) Have you contacted the insurance company / card issuer? Did they refer you to Shoreline Periodontics? Was Shoreline on a list of covered providers?

    3) Did you take your previous X-rays with you, or give Shoreline Periodontics contact info for your previous dentist so that they could obtain your x-rays? Most offices can send and receive X-rays via email now. I don't think a periodontist can work well without a reasonably current X-ray, but maybe one of the dentists on this site can comment about that.

    4) What is an X-ray damage investigation? Do you have a receipt?

    Just a comment: it's very reasonable to challenge a bill that you believe is unfair but you'd have a much better chance of settling this if you didn't ask for so much.  The actual overage you believe you paid is $287 but you're asking for $7,212.98?


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