Public Mediation

J.M. vs. Servpro Of Buffalo Grove/Lake Zurich

J. M. vs. Servpro Of Buffalo Grove/Lake Zurich
544 Windy Point Dr, Glendale Heights, Illinois, 60139-2178, United States
Amount Involved: $1,492.04
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 6637916
    • Amount Involved: 1,492.04
    • Filed On: Oct 23, 2017
    • Posted On: Nov 03, 2017
    • Complaint(s):
      • Overcharge or billing error
      • "I just feel ripped off."
View less
Rate or Review on Servpro Of Bu...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (2) - View
Claimant says:
"After Hurricane Irma my condo association hired servpro to dry out all the condos. I went to see and take my own moisture reading and pictures, I found that there was only indication of moisture in a small area around the air conditioner. I spoke to the person in charge from servpro ( Sam) and was told that they were not going into my building since it was not necessary.  2 days later i received a bill for work done and paid for by the association for $1492.04   All they did was remove two 3 foot runnig boards . When I checked for moisture today i still get the same reading from my meter around the air conditioner. This is worse than price gouging, it is a rip off.
"
...
Reply Have a similar problem?
Additional Communication Between Claimant and Servpro Of Buffalo Grove/Lake Zurich Hide
  • Oct 24, 2017, Servpro Of Buffalo Grove/Lake Zurich (responding party) added:

  • Mr. Montesino,

    Please keep in mind that we do not have a contractual agreement with you in regards to the matter you have commented on.

    We were hired by the Property Manager to perform mitigation work at the Estero Beach and Tennis Club following damage to the building from Hurricane Irma. Our contract with them was for labor, material, and rental of drying equipment needed to stabilize wet areas of the building and prevent secondary damages. Said work was performed after inspecting all affected areas with a member of their maintenance team present.

    All inspections as noted above were performed with at least one member of the associations team and a Certified Water Technician using the industries most accurate moisture detection equipment. No work was ever performed until it was noted as wet by the inspection team.

    With that in mind we invoiced the Estero Property Manager in accordance with the negotiated line item pricing we agreed to in our contract with them.

    Regards,

    The Management Team at
    Servpro of Buffalo Grove / Lake Zurich

  • Oct 24, 2017, Claiming party added:

  • Thank you for responding, I am aware that the agreement is between Servpro and the EBT association and I also understand that you examined my condo for moisture. The point that i have been trying to get across to servpro from the beginning is that there is an area which shows a false reading of moisture in my condo. This is a small area near the a/c unit, I documented this before. I also explained this to Sam who was on site , I asked that he come with me for one minute so I could show him personally. He told me that he had orders not to enter building A since it was drying off. He said that Ned from maintenance would check on the a/c issues. Have Sam call me ,I'm sure he remembers me. I sent you a couple of pictures as well , one of which shows the moisture reading as high ,even though you dried it last week. This flaw could cause a error in judgement , I'm not insinuating that they knew and
    deliberately misled . Even though it is a 2 hour drive from my home to the condo , I would be willing to drive there any time to show you the area in
    question. I replaced the two small pieces of base molding that servpro charged $600 labor to remove . All that that I'm asking is for you to do the right thing .

    Thank you
    Jorge M.

  • Oct 31, 2017, Servpro Of Buffalo Grove/Lake Zurich (responding party) added:

  • Mr. Montesino,

    You are not our customer and this is a very public venue you have chosen to make an inquiry regarding a customer we do actively work with. The Privacy of our Customer Information is very important. (Just as your information would be held closely if you were in fact one of our Customers).

    Please consider forwarding an email address to us and we will send you some additional information that our customer has approved to in turn share their customers.

    Thanks,
    Rich

    Servpro of Buffalo Grove / Lake Zurich

What Claimant Wants Hide
1. Refund: jorge montesino Nov 07, 2017 $1,492.04
2. Other – Copy claim to regulators Nov 07, 2017 $14.99
3. Other – Pay for claim posting cost Nov 07, 2017 $14.99
Cash total : $1,522.02
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Servpro Of Buffalo Grove/Lake Zurich. This claim will remain posted until resolved
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim