Public Mediation

Service America Enterprise Incorporated

B. B. vs. Service America Enterprise Incorporated
2755 NW 63rd Ct, Fort Lauderdale, Florida, 33309-1711, United States
Amount Involved: $651.34
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"Service should not be in the name of this company. Warning - do not pay for a service contract because they do not honor the contract. I scheduled a service call over a month ago to adjust the door and repair the turntable on my built in microwave. The technician was unable to do the repair on the initial visit because he had to order springs for the door and a motor for the turntable. After 2 service cancellations due to the delay in getting the parts, the technician arrived with the door part on 12/8/15. An hour later another technician arrived with the turntable part. Both worked for at least 2 hours. After which, the door was not repaired (although the technician claimed that new springs were installed), the turntable did not revolve, and the microwave along with my oven would not power up. Both technicians left stating that they would have to order a new keypad membrane. I must add that prior to the attempted repair, the microwave functioned with the exception of the turntable and my oven functioned properly. The next available service call is 12/16/15 to install the new part. I am in worse shape now without a functioning microwave and oven. As far as I'm concerned they damaged my appliances."
...
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What Claimant Wants Hide
1. Refund: refund of price of contract Dec 25, 2015 $306.34
2. Refund: refund of co payment Dec 25, 2015 $45.00
3. Pay me for my time: 4 hours @ $75.00 / hour Dec 25, 2015 $300.00
4. Other – Pay for claim posting cost Dec 25, 2015 $7.99
Just make me happy!
Claimant invites Service America Enterprise Incorporated to make a fair offer to resolve this complaint.
Cash total : $659.33
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Respondent's Counteroffer

There has been no response to this claim from Service America Enterprise Incorporated. This claim will remain posted until resolved
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