Public Mediation

Steve Henderson vs. Select Home Warranty

S. H. vs. Select Home Warranty
1 International Blvd Ste 400, Mahwah, New Jersey, 07495-0025, United States
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 6392109
    • Amount Involved: 975.00
    • Filed On: Oct 20, 2017
    • Posted On: Oct 30, 2017
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Customer service runarounds
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Statement of Claim
Claimant says:
"I had a Home Warranty for probably 10 years with a company called Cross Country. Never had a problem in all those years. Probably filed at least 10 claims. Again, no problems. Their deductible went up quite a bit, so I dropped them within the past year and went with Select Home Warranty (SHW). The reviews on the internet said they were the second best warranty out there, and the deductible was half of what Cross Country was going to charge. What a mistake....I paid monthly for quite a few months and then had a problem with our dishwasher. I filed a claim on 6/12/17. Thats right, June 12 2017. Today is 10/20/17, October 20 2017. Over 4 months and I still have a bad, leaking dishwasher! It took a few weeks before they had #1 Appliance come out to our house. He told us the dishwasher was shot and unrepairable. My wife thought the deductible was $75, so that is what she paid him (Mr West). He sent this diagnosis into SHW. It took weeks and weeks of me calling and getting a different SHW agent every time to find out what was happening. Mr West at first was helpful. He told me he recommended a $500 replacement cost to SHW. SHW hemmed and hawed and kept telling me they need to talk with Mr. West to find out how he came up with this diagnosis. Well #1 Appliance and Mr West just stopped answering the phone for weeks. I was livid. After a month or so, SHW told me they would send out another contractor. I told them I would not pay a 2nd deductible. SHW said I would not have to. They sent out JUD contractors. He came, looked at the dishwasher, and he too said it was shot and unrepairable. He left without me paying a deductible. A half hour latter, he calls me back and says SHW will not proceed until I pay the deductible!! Unbelievable. After fighting with SHW for another week, they tell me to pay the $60 and then to file for a reimbursement afterwards. The guy comes out, I pay him (with a check) $60. We (SHW and myself) never hear from this guy again. He also stopped answering calls. Two contractors, $135 in deductibles paid, two skipped contractors. I now am fighting with SHW to just fix my darn dishwasher or pay me to replace it. After 3 months and 3 weeks, they tell me this week that they will give me $125. I said "What!!" They said my dishwasher was a 2002 model and that with depreciation, it was worth $125. I told them the pamphlet for SHW says "We will repair or replace your unit" I can't buy a dishwasher for $125 that is the same as what I had, no way. I also told them there was no way the dishwasher was a 2002. We bought the house in 2005 and I replaced the dishwasher in 2008 or so!! Early this week (month #4) after I received a call from a claims woman from SHW informing me again that SHW would give me only $125, I told her to send it to me and then I was going to cancel. She then told me if I want the $125 I had to keep the policy open until I provide proof that I BOUGHT A DISHWASHER!! Is this for real? Really? This my opening statement...Thank you"
Reply Have a similar problem?
  • 06-12-2017 — Filed claim for faulty dishwasher
  • 10-20-2017 — Still have a faulty dishwasher
What Claimant Wants Hide
1. Compensation: deductible Nov 04, 2017 $75.00
2. Compensation: replacement dishwasher Nov 04, 2017 $500.00
3. Pay me for my time: 40 plus hours of phone time fighting with this company Nov 04, 2017 $400.00
Cash total : $975.00
  • 2
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
janis hess likes
janis hess ():
"This is beyond fair. Paid for warranty that clearly states it's a covered expense. Two separate contractors independently agreed that it needed replaced and the homeowner had waited and paid four months more worth of coverage. Likely entitled to a lot more."
 (8 years ago)
Reply

Respondent's Counteroffer


There has been no response to this claim from Select Home Warranty. This claim will remain posted until resolved
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  • Comment: by Ann Cerniglia Insurance Agent
  • On: 03-19-2018
  • This company is a scam an denies all claims..my compressor went out on refrig...denied.  hot water heater...denied....if not denied they give you the run around for months...still hasnt paid for an approved claim on my dishwasher...been two months.  Most the time they have no one is your area so they make you get your on tech...then find every reason not to pay...this is the WORST company Ive ever dealt with
  • 1
  • Contributed Solution: by J Petaluma On 11-04-2017
    Unreasonable delay and deceptive advertising issues on the part of Select Home Warranty? More...
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