Public Mediation

Securus Technologies-Dispute-#8191055

J. M. vs. Securus Technologies Inc
PO Box 1109 Dallas, Texas 75001, 14651 Dallas Parkwaysuite 600, Dallas, Texas, 75254, United States
Amount Involved: Other terms
View less
Rate or Review on Securus Techn...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaint Involved (1) - View
Claimant says:
"I have an account with this company which I used when my grandson was incarcerated in a Texas prison. Now, my son is incarcerated in Gwinette County, GA and I need to be able to talk to him. When I tried to reactivated my account I was told that it would be seventy two hours before it could be activated because I had an outstanding balance of $3.16 from March, 2012. The nearest statement I have to that date is March 26, 2012 in the amount of $10.15 which I paid on April 2, 2012. I was told that I had been turned over to a collection agency so I got the number from Securus and gave them a call. I spoke with Credit Management, located in Carrolton, TX, who told me that they had no such account turned over to them. They checked with my name, address and phone number, but found nothing. I never recieved a statement for that amount and never recieved a phone call from anyone concerning this matter. I called Securus again and told them what I had found out and they said that they still had the account, that they had not turned it over but that it would still be seventy two hours before I would be able to talk to my son. They had lied to me and refused to make it right. I asked to speak to a supervisor and was refused because it was "policy". I am not a prejudiced person but feel as though I was discrimated against because I am white and everyone I talked to was black and not very kind to me. I was in tears before I hung up. When my daughter arrived she called Securus and got a white person who imediately suggested that I open another account using another phone number which I did . So thanks to that nice man I can talk to my son tonight. Please, do something so that other mothers will not have to go through that kind of emotional trauma in the future. Life is too short!"
...
Reply Have a similar problem?
What Claimant Wants Hide
Just make me happy!
Claimant invites Securus Technologies Inc to make a fair offer to resolve this complaint.
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Securus Technologies Inc. This claim will remain posted until resolved
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim