Public Mediation

My Claim vs. Samsung Electronics America Inc.

R. C. vs. Samsung Electronics America Inc.
85 Challenger Rd Fl 6, Ridgefield Park, New Jersey, 07660-2118, United States
Amount Involved: $2,800.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 8463914
    • Amount Involved: 2,800.00
    • Filed On: Apr 21, 2016
    • Posted On: May 02, 2016
    • Complaint(s):
      • Problem with a product
      • "I just feel ripped off."
      • Other
View less
Rate or Review on Samsung Elect...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (3) - View
Claimant says:
"I have a Samsung refrigerator, Model # RF261BEAEBC/AA, that is having the same problems as all of the others I have read about. It is leaking water all over my floor, not staying cold causing food to spoil, and now it is making a loud grinding sound. The inside of it stays very wet and the metal bar that run vertically in the back of the fridge that the shelves hook onto is rusted out. Also, there is about ½ to 1 gal of water that stands under my meat tray, basically in the bottom of the fridge.

I purchased this fridge in May 2012 from Best Buy and have had a repairman out 3 times. The last time he installed a repair kit that Samsung put out but it didn’t fix a thing. I finally called Samsung and was told they could send a repairman out but if they cannot prove a manufacturer defect that I would be responsible for the bill. I had already had a repairman out 3 times and didn’t want to pay for a fourth service call, especially after reading all of the comments online. It seems no one has had luck in repairing these refrigerators.

I cannot believe that Samsung will not take care of thousands of customers who purchased these defective appliances. I for one will NEVER purchase another Samsung product and I bet the others affected by this won't either. With customer service like this Samsung should be out of business soon! I wonder how they keep their employees with all of the disgruntled customers! Certainly the retail stores are tired of all the complaints. I cannot believe they still carry these substandard applicances in their stores!"
...
Reply Have a similar problem?
What Claimant Wants Hide
Non-Cash
What By When How Much
1. Replace: Replace Refrigerator and furnish full warranty May 09, 2016 N/A
Cash
1. Recovery of Losses: Refrigerator of spoiled food x 3 Jun 17, 2016 $1,200.00
2. Refund: Refund Samsung Refrigerator Model #RF261BEAEBC/AA Jun 13, 2016 $1,600.00
Just make me happy!
Claimant invites Samsung Electronics America Inc. to make a fair offer to resolve this complaint.
Cash total : $2,800.00
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Samsung Electronics America Inc.. This claim will remain posted until resolved
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim