"We have a Samsung refrigerator for almost five years.....it was not making ice, we called Samsung to have them get us through troubleshooting, we had already ordered a new ice maker, but they had us "reset" it, all sounded like it was working, then lo and behold, the next day NO ICE, so we take out ice maker, to find out it was HOT, check out our freezer drawer, to find ALL defrosted....completely. We start to call for service to be told we need to wait five days for a "certified Samsung repairman" to come.....being annoyed, it is our refrigerator, not my dishwasher, microwave, or stove, all homes need a refrigerator 24 hours a day!!!! I can wash my dishes, I can order food, but I need my refrigerator!!!! Besides we are going on vacation when they are planning on coming. I paid another company $100 for the repair service charge, he told me there was a leak in the evaporator, was too costly to fix it, throw out fridge and replace it! Would probably cost at least $1500 to repair! We call Samsung, they tell us we are actually covered until September, but they need to send one of their repairmen.....well two of them "declined" the job???? Seriously.....Decline a JOB???? Who does Samsung hire? Away on vacation, they make a repair appointment for Tuesday July 29, between 1-5, have someone come to our home, and wait for this repairman, at 5 PM call to find out where he is, and were told, something came up, and they cancelled call, but NEVER told US!!!! Rescheduled for Thursday, same window 1-5, repairman called, was a few minutes away, have someone rushing there to open door, was then told he would NOT enter our home without $75 service charge!!!! We already paid a service charge, we know fridge is dead, all was needed was Samsung to confirm what was wrong with the fridge, why was I responsible for yet another "service charge"? I was not going to have a "friend" deal with this, so we cancelled appointment, figuring we would deal with when we returned from vacation. Called Samsung, they confirmed they are responsible for service call, and will be sending someone tomorrow 8/4 to check out issue with fridge. This refrigerator died on 7/21, I am so curious to see how long someone needs to resolve a refrigerator issue....As a consumer, I will NEVER purchase a Samsung and will only discourage this product...they have done nothing to satisfy our needs! I am so disgusted and disappointed in this manufacturer I cannot believe as a consumer I have to deal with this. I have a family of four, work full time, and do not believe that spending almost $3000.00 for a product deserves to be treated this way. I am disgusted beyond belief! Please do your best to help us!!!"