Public Mediation

RCN Cabel tv-Dispute-#3833510

M. K. vs. Rcn
Amount Involved: $203.60
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Statement of Claim
Claimant says:
"Account num 4201044752402. I was a customer since March 2012, cut off service on March 26 2013, and return the boxes and cable on March 28, 2013, the girl told me that I have a cr, and they will send to me by mail, in the next two weeks I recived notification no one but two letters tellig me that I have a cr for $31.96, I called right away but cust. service told me that I need to wait until the end of the month, today April 15, I called and requested to speak with a supervisor; Mirian, answered and I told her that I'm recuperating from a knee surgery and I have no money for food, she told me the same as the cust. service told me before, I need to wait until the end of the month. My question is, WHY? is my money and I entitle of my money right away, they are earning interest in their accnt at the bank but I loose in it, I'm return to work next week but need to wait two weeks to get pay, I always paid on time (never late) I think is not fair..."
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Additional Communication Between Claimant and Rcn Hide
  • Apr 17, 2013, Claiming party added:
  • Sorry but I can't find the correct person to send this claim, I did call tree times and no body could tell me were I could send it, please resent it to the person in charge (this information should be include it on the bill). Now you mention above that you mailed the check for $31.96 as of 4/16/13 but, where is the interest? An un purpose I still spending my time resolving this problem wich is precious like yours.

  • Apr 21, 2013, Claiming party added:
  • I received the check for $31.96 yesterday April 21, (orginal amount) wich I can't cash because I start working and my bank is in Reading so they still earning interest in this amount yet. I would like to add the amount for $7.99 that cust me to do this claim, sorry, I didn't have another choice

What Claimant Wants Hide
1. Pay me for my time: time talking resolving problems with phone service and tv and now for to have may money back aroung 5 hrs. Apr 30, 2013 $200.00
2. Pay me interest $3.60
Just make me happy!
Claimant invites RCN to make a fair offer to resolve this complaint.
Cash total : $203.60
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from RCN. This claim will remain posted until resolved
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