Public Mediation

J.S. vs. Public Storage

changing contract rules for public storage hours and costs.

J. S. vs. Public Storage - Oakland Park Fl
1650 W Oakland Park Blvd, Oakland Park, Florida, 33311-1588, United States
Amount Involved: $900.00
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"I rented a unit three years ago September 2015 price was 175.00. since then they have increased the price of my storage unit every year. 25.00 extra per month they are now asking 225.00 for the same unit. The storage was open until 8pm when I opened my storage account. they have changed the time from 8pm to 7pm now it is 6pm and have raised my storage fees again. I don't get out of work until 6 or 7 daily and my workers can't access my storage area after work. This has been done without any notice. I've been trying to contact management for three days. I've used 5 different numbers and I get to the point of pressing a number for management and I'm then disconnected. Please help me file a complaint against this very unprofessional Company."
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What Claimant Wants Hide
1. Credit: inital payment stated in contract. reinbursement of over collected funds. Jun 14, 2018 $750.00
2. Pay me for my time: phone and internet time trying to contact management at 25.00 per hour Jun 14, 2018 $150.00
3. Other – Pay for claim posting cost Jun 14, 2018 $14.99
Just make me happy!
Claimant invites Public Storage - Oakland Park FL to make a fair offer to resolve this complaint.
Cash total : $914.99
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Respondent's Counteroffer

There has been no response to this claim from Public Storage - Oakland Park FL. This claim will remain posted until resolved
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  • Contributed Solution: by George Maxwell On 06-11-2018
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    There are several issues here: 1) Claimant’s frustration at being disconnected and ignored while trhying to resolve issue with Public Storage. 2) Change of hours of access to storage unit without notice. 3) Price increases. 4) Lack of communication by Public Storage. Prices: These do increase as holding costs (storage units are essentially a land bank) increase and as the market can bear it. The increase amounts to about 15% per year. This isn’t insane, although well above inflation rates. The issue would be whether Public Storage gave sufficient notice in order for Claimant to end the contract. Hours: These changes ARE unreasonable. Was the claimant given sufficient notice, and did Public Storage approve the unusual lack of access for this facility? LAck of response: Assuming claimant is accurate, this is inexcusable. Public Storage’s managers or franchisees should ALWAYS respond in a reasonably timely manner. Claimant’s settlement request: is the claimant willing to quit the unit in return for a return of unheralded increases, although he or she did not move out after first increase? Is the claimant really looking for a return to previously agreed access hours, rather than a cash refund? I’m not clear as to what it would take to settle this.
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