Public Mediation

My Claim vs. Protect America

G. M. vs. Protect America Inc.
3800 Quick Hill Rd Bldg 1-100, Austin, Texas, 78728-1312, United States
Amount Involved: Other terms
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 7388504
    • Amount Involved: N/A
    • Filed On: Nov 15, 2016
    • Posted On: Nov 26, 2016
    • Complaint(s):
      • Bad business practices
      • "I just feel ripped off."
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"I was strong armed into a security system. The system was never connected. Protect America did not return calls. Now they attained a law firm to file a judgment against me for breech of contract. I never connected the service."
...
Reply Have a similar problem?
Claimant timeline (1) - Hide
  • 11-15-2016 — Call from law firm looking for payment
Additional Communication Between Claimant and Protect America Inc. Hide
  • Mar 16, 2017, Protect America Inc. (responding party) added:

  • Thank you for the opportunity to resolve the complaint filed by Ms. Gloria Macias. Protect America has reviewed the account and calls in detail and the findings are; on the recorded sales call dated October 13, 2010, Ms. Macias purchased the alarm system with Protect America and she accepted the terms and conditions of the agreement by providing her verbal and electronic consent.
    On the recorded installations call dated November 7, 2010, she verified the equipment received and proceeded with the guided installation process.

    Ms. Macias stopped making payments on the account on April 1, 2012. Several attempts were made to contact her with regards to her account but were unsuccessful. Her account was eventually turned over to a third party collections company. At this time, Ms. Macias will need to contact MGI at phone number: 1(866) 629-0653 to resolve any future concerns.

  • Mar 16, 2017, Protect America Inc. (responding party) added:

  • Thank you for the opportunity to resolve the complaint filed by Ms. Gloria Macias. Protect America has reviewed the account and calls in detail and the findings are; on the recorded sales call dated October 13, 2010, Ms. Macias purchased the alarm system with Protect America and she accepted the terms and conditions of the agreement by providing her verbal and electronic consent.
    On the recorded installations call dated November 7, 2010, she verified the equipment received and proceeded with the guided installation process.

    Ms. Macias stopped making payments on the account on April 1, 2012. Several attempts were made to contact her with regards to her account but were unsuccessful. Her account was eventually turned over to a third party collections company. At this time, Ms. Macias will need to contact MGI at phone number: 1(866) 629-0653 to resolve any future concerns.

What Claimant Wants Hide
Non-Cash
What By When How Much
1. Remove false or malicious web content, business reviews, etc.: Remove this from my credit record Nov 30, 2016 N/A
Cash
1. Other – Pay for claim posting cost Nov 30, 2016 $7.99
2. Other – Physical delivery charges Nov 30, 2016 $9.99
Cash total : $17.98
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the Terms

    ""

This claim will remain posted until resolved.

  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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