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The original claim was only a small portion of the problems. There are no gutters put up, fence only partially removed and definately not replaced, inside ceiling repair area is falling down. The owner states the fence is way behind and yet I have spoken to fence companies who state it can be done in 2 weeks.
Although i understand what you are saying, this does not change the fact that you have no communication to this homeowner and I was told in the beginning that a time would be set up and followed and no one set up times and follow through work to be done. I was where i was suppose to be when the worker came and stayed a minute! I have to know when they are coming due to work and i already lost 2 days from work because no one did the job those two days. And there are fence companys that can do the job within next couple weeks and People to do the inside ceiling where the patch is falling down ALSO, I was never told this was an emergency company or i would have gone somewhere else. Nothing is worse for a business than poor communication. There has been none, so that when they are delayed no one tells me.
It is interesting that pro restoration states i told paint guy i would do the painting. The painting could not be done due to the ceiling not being done and when the guy came he said he just wanted to see what all he would need for the ceiling repair. I have emails and texts with pictures and this was not the painter. Obviously they do not know what they are doing or who they are sending. They were not in communication with me and i also have those texts and emails. So now they are lying about who came and when and that they are
I have taken off work already and you say I have to be there-well i was. I cannot be home indefinately waiting for you to come or not and take 2 weeks to get it done. This is unbelievable! Anyway-I would be glad to send you all of the info. I have saved with and without responses. These have been sent to attorney generals office. This will continue with u[pdates for this claim as long as you misrepresent things and try to say you have communicated
"This customer is a hurricane restoration job. We had a lot of issues with the insurance company paying this claim properly and had to do a lot of work to get her insurance company to properly indemnify this claim. Which took many months. Now as far as starting this project we put her's in line with all the other jobs we have going and started on it as quickly as we could. This part of Florida is flooded with hurricane work and millions of people have damage to their homes. We have hundreds of homes we have restored and scheduled to be restored. This is the nature of the hurricane event. All customers are schedules as they are received unless there is an emergency like a tree going through a house. Additionally, the last number of months it rains constantly. Thus, pushing back all contractors schedules. Which we have no control over. I sent Mrs. Tuggle an email emphatically asking her to try to understand what we are up against with her project. We are general contractors. We hire each trade that is needed to perform each part of a job. We could not repair her interior until the roof we installed. I had our painting contractor go to Mrs. Tuggle's home to do the work and she told him she was doing the painting herself. She asked him to just do the drywall repair. So, my office called me about it and told me our painter wanted $500 for the repair of the drywall work. I did not agree to do just the drywall work. It is for the painting of a couple of rooms and also the drywall repair. I am only getting $78 for the drywall repair from the insurance company. My painters price for the repair is a LOT less if he includes it with the painting. She effectively stopped her own job by telling my painter he was not there to paint but instead only do drywall repair. So, he left because he did not have a work order form my company to do a drywall only repair. I did ask our painter to go back to Mrs. Tuggle's house the next day because she was extremely upset and threatening to do all kinds of bad things to defame my company. He did agree to go there but said he would be there late because he put his guys on another job since our job fell through. Mrs. Tugggle was informed of him arriving late in the day the next because he would be on another job in the morning. She started calling the next day asking where our painter was. We attempted to call him. He did not immediately answer because he was very busy first thing in the morning. We did speak with him a little while later. Mrs. Tuggle was advised the whole time. We did not not answer her calls like she has indicated. We were at all times open with her about every step along the way about this whole process. Unfortunately, her expectations were not met. Hence my email trying to appeal to her sense of compassion to what we as contractors are going through with all these hurricane jobs.Now Mrs. Tuggle wants money refunded to her? First, the roof has been completed for a month now. Next, she also knows doing her fence has commenced. We explained to Mr. Tuggle that fencing companies are booked out over six months in advance. It has taken a little while with the building department to do a survey and pull the permit. I am having my own guys build the fence instead of waiting six months. It will take a little bit of time because my guys do emergency work on leaking roofs and flooding issues as they come up. The fence has been removed. The materials have been purchased. My guys are working on this over time. It rains every day and that causes new leaks and flooding issues and also slows us down to complete work because we cannot work in a lightning storm. The interior can be completed as well. But need a start date and no interruptions from the homeowner.In conclusion, I would like Mrs. Tuggle to have an understanding and compassion for what we as disaster contractors have to go through. This type of work is not your typical construction job. These are very difficult times for all of us. Homeowners and contractors alike."
This claim will remain posted until resolved.
Homeadvisor ads tend to come up first in search results, which gives them an advantage over local contractors - I found that out the hard way when I employed the worst contractor I've ever encountered via Homeadvisor. The contractor I had to hire to fix the work the Homeadvisor company did laughed his tail off and explained how lead generation works.
No general contractor should be so disorganized that the homeowner takes days off work twice, and yet the work isn't done. If the company is so busy that the work can't be done, I don't see why there's any problem with refunding the portion of the work that hasn't yet been done. My excellent dentist didn't blink when I had to cancel once because, as he later explained, his chair is always full, so it's no skin off his nose. Each cost has obviously been spelled out in the insurance reimbursement, so it shouldn't be hard to figure out the correct amount.
Sure, things happen - but ProRestoration is asking the homeowner to be compassionate to them a full year after Irma, without offering her any sympathy for losing two days of work and having a house in total disarray.
The thing that would most concern me is that the ceiling patch is falling down. If this repair was done by ProRestoration, I'd have questions about the roofing work and ceiling work, unless it was a temporary patch?
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