Public Mediation

S. I. vs. Priceline.Com Inc
800 Connecticut Ave Ste E401, Norwalk, Connecticut, 06854, United States
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: 2 non-monetary items.
    • Claim #: 7967576
    • Amount Involved: 474.00
    • Filed On: Mar 19, 2013
    • Posted On: Mar 30, 2013
    • Complaint(s):
      • Bad business or marketing practices
      • Overcharge or billing error
      • Unreasonable Fees
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Statement of Claim
Claimant says:
"Charged us taxes and fees for room in advertisement, and taxes and fees stated on itinararies.
Was charged again for room taxes and fees at El San Juan Resort and Casino in San Juan PR.
This was 241.90 and same at resort.... Each claims they can charge u. That comes to 500$ in taxes for 2 people for 5 night stay to use a pool snd beach and spend more $ eating and using their casinos. We did not save up to 45% as advertised with Priceline.
Would have not booked this resort or used Priceline.
Vacation week. 3/13-3/18/13.
I want at least 250$ back for being double charged fees (already paid extra plane fees,) or a full week vacation as compensation.
Not worth that $ for an active 80 yr old and someone recovering from chemotherapy."
Reply Have a similar problem?
Additional Communication Between Claimant and Priceline.Com Inc Hide
  • Mar 24, 2013, Claiming party added:
  • Please communicate back . The Hilton El San Juan resort and casino has.

  • May 07, 2013, Claiming party added:
  • poor PR...lost some customers.

  • May 07, 2013, Claiming party added:
  • poor PR...lost some customers.

What Claimant Wants Hide
What By When How Much
1. Remove false or malicious web content, business reviews, etc.: Save up to 45%. Fees and room taxes included Apr 03, 2013 N/A
2. Apology: For inconvenience and upsetting a relaxing vacation Apr 03, 2013 N/A
1. Refund: Double charged fees from hotel and priceline Apr 03, 2013 $250.00
2. Pay me for my time: 4 hr at 56$/ hr Apr 03, 2013 $224.00
3. Other – Copy claim to regulators Apr 03, 2013 $14.99
4. Other – Pay for claim posting cost Apr 03, 2013 $7.99
Cash total : $496.98
Non-cash: 2 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Priceline.Com Inc. This claim will remain posted until resolved
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