Public Mediation

My Claim vs. garcinia cambogia plus and green tea (the 4.95 trial offer) Dispute

L. S. vs. Premiere Garcinia (Garcinia Plus) And Green Coffee Cleanse Select
4717 Parkmount Drive, Fort Worth, Texas, 76137, United States
Amount Involved: $150.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 1334854
    • Amount Involved: 150.00
    • Filed On: May 30, 2014
    • Posted On: Jun 10, 2014
    • Complaint(s):
      • Overcharge or billing error
      • Failure to honor promises
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"I signed up for 4.95 trial offer for garcinia cambogia plus and there green tea body flush. After I got the two bottles my wife said they are going to charge each month. I called the company and told them I didn't want to be in this monthly club or whatever. Please cancel me from both offers. After some attempts to convince me to stay, she agreed to cancel. I don't check my account to often, so about a month later I noticed they charged me 79.95 for for each item-that's $159.90. If they charge me again???? There invoice does not have a address or phone number. I used the phone number in their ad, but the ad is gone and I don't have they number. My bank is not doing anything yet."
...
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Additional Communication Between Claimant and Premiere Garcinia (Garcinia Plus) And Green Coffee Cleanse Select Hide
  • Jun 02, 2014, Premiere Garcinia (Garcinia Plus) and Green Coffee Cleanse Select (responding party) added:

  • Thank you for this notification.
    Your notification only provides the claimants name with no other identifiers. We service thousands of satisfied customers and will do our best to work with the claimant to resolve any issues.

    To help resolve this issue we need more information to locate the claimant in our system and or to confirm the claimant is a customer of ours. Please have the claimant contact our customer service team 1-877-900-2879 anytime M-F from 8AM to 8PM Eastern Time and our customer service team will be happy to assist him in resolving this issue. Thank You

  • Jun 04, 2014, Premiere Garcinia (Garcinia Plus) and Green Coffee Cleanse Select (responding party) added:

  • Hello Mr. Schmidt
    It's June 4th have you contacted our customer service team at 1-877-900-2879 for assistance? If not and you desire our customer service team to contact you please provided your phone # and we would be glad to contact you during normal business hours.
    Thank you

  • Jun 06, 2014, Premiere Garcinia (Garcinia Plus) and Green Coffee Cleanse Select (responding party) added:

  • Hello Mr. Schmidt

    It's now June 6th have you contacted our customer service team at 1-877-900-2879 for assistance? If not and you desire our customer service team to contact you please provided your phone # and we would be glad to contact you during normal business hours of 8AM-8PM M-F EST. Please email us back if this issue is still outstanding otherwise we will assume all has been handled to your satisfaction.

    Thank you

  • Jun 10, 2014, Premiere Garcinia (Garcinia Plus) and Green Coffee Cleanse Select (responding party) added:

  • Hello Mr. Schmidt

    It is now June 10 and we have not had a response to our prior emails on June 4th, or June 6th. We now consider this issue resolved. If we can be of further assistance please contact us M-F 8AM to 8PM EST at 1-877-900-2879.

    Thank you
    Customer Service Team

  • Jun 10, 2014, Premiere Garcinia (Garcinia Plus) and Green Coffee Cleanse Select (responding party) added:

  • Write your message hereHello Mr. Schmidt

    It is now June 10 and we have not had a response to our prior emails on June 4th, or June 6th. We now consider this issue resolved. If we can be of further assistance please contact us M-F 8AM to 8PM EST at 1-877-900-2879.

    Thank you
    Customer Service Team

What Claimant Wants Hide
1. Compensation: 2 bottles at 79.95ea. minus 4.95 twice Jun 14, 2014 $150.00
2. Other – Pay for claim posting cost Jun 14, 2014 $7.99
Cash total : $157.99
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Premiere Garcinia (Garcinia Plus) and Green Coffee Cleanse Select. This claim will remain posted until resolved
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