Public Mediation

Powell heat and air Dispute

M. B. vs. Powell Heating & Air Cond Inc
2610 Dobbs Rd, St. Augustine, Florida, 32086-5259, United States
Amount Involved: $910.43
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 3736316
    • Amount Involved: 910.43
    • Filed On: Sep 18, 2014
    • Posted On: Sep 29, 2014
    • Complaint(s):
      • Bad business practices
      • Overcharge or billing error
      • "I just feel ripped off."
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Statement of Claim
Complaints Involved (6) - View
Claimant says:
"I have used Powell Heating and Air for many years to service my two Florida Heat Pump units and will never use them again. In my own experience, their level of service has seriously degraded over the years to a point where you'll end up with more problems than not when using them. The repairs have been shoddy (loose wires, incorrect wiring, replacing parts not needed, incorrect diagnosis) that will cost you more money, time and aggravation than if you just used a more reputable company that can get it done right the first time and stands behind their work. I've spoken to the owner directly about my experiences and is attitude is indifferent ("I have lots of customers") I would not recommend this company to anyone.

Update 9/18/2014: As further evidence of this company's arrogance towards its customer's, the owner of Powell, called me on my cell phone after seeing this Yelp review and suggested that instead of "hiding behind the internet" why didn't I just sue him in small claims court. This highly unusual aggressive action by the owner of this company further supports that this company is not one you should do business with. IMHO."
...
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Additional Communication Between Claimant and Powell Heating & Air Cond Inc Hide
  • Sep 19, 2014, Powell Heating & Air Cond Inc (responding party) added:

  • Mr. Bloomfield wants us to pay him $250.00 per hour for repairs that he performed to his own unit, that we never charged for. See details below.

    We received a request from Mr. Bloomfield to service his two air conditioning systems on 7/19/14. Our quote for the diagnostic was $149.00, when we performed that service we found one system had a defective circuit board. The customer declined to have us repair it. The second system was diagnosed with a burned wire. we repaired the wire at no additional charge due to it being a very simple repair.

    We received an invoice from Mr. Bloomfield for $910.43 on 8/25/14. This invoice was to pay Mr. Bloomfield $250.00 per hour to repair his own system.

    When I spoke to Mr. Bloomfield he said the system had stopped working after one week and he had decided to repair it himself instead of calling us. I explained our warranty would have taken care of that even though we had made the original repair at no charge. I offered to refund him the $149.00 we had charged for the diagnosis of both systems. Mr. Bloomfield said that was not necessary.

    On 9/18/14 I was told by Mr. Bloomfield that if I did not pay him the $910.43 he would start sending as many bad reviews as he possibly can. He explained that in the long run it would be much cheaper to pay him the $910.43. We declined to pay him. We will be more than happy to provide you with a copy of his invoice if needed.

What Claimant Wants Hide
1. Recovery of Losses: Repair work Oct 03, 2014 $910.43
2. Other – Copy claim to regulators Oct 03, 2014 $14.99
3. Other – Pay for claim posting cost Oct 03, 2014 $7.99
4. Other – Physical delivery charges Oct 03, 2014 $2.99
Cash total : $936.40
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Powell Heating & Air Cond Inc. This claim will remain posted until resolved
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