Public Mediation

Pep Boys-Dispute-#4591341

S. F. vs. Pep Boys: Manny Moe & Jack (Headquarters)
3111 W Allegheny Ave, Philadelphia, Pennsylvania, 19132-1116, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 4591341
    • Amount Involved: N/A
    • Filed On: Sep 06, 2012
    • Posted On: Sep 17, 2012
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • "I just feel ripped off."
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Rate or Review on Pep Boys: Man...
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"I went to the shop with my car to have a fan belt changed on 8/23/2012 and after the belt was changed one week the aluumn hose started to leak. Had it checked out by a mechanic, the hose line had been bent against another line so when i drove the car friction on the line caused a hole in the r34 line causing all the r34 to leak out. taken car back to shop they refused to solve the problem. They said that would not fix the hose. Flat refused to do any thing, told me to sue them."
...
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What Claimant Wants Hide
Non-Cash
What By When How Much
1. Repair: fix the problem caused by them Sep 21, 2012 N/A
Cash
1. Other – Pay for claim posting cost Sep 21, 2012 $7.95
Cash total : $7.95
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Pep Boys: Manny Moe & Jack (Headquarters). This claim will remain posted until resolved
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  • Comment: by Nicole Turchiano — Online mediator
    • On: 11-13-2012
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  • As having quite a bit of knowledge about mechanics, that IS completely horrid business practice to refuse to fix the line. Whether or not they caused it, the offensive party still has a job to do, if you are a paying customer then by all means there is no reason that the party should have refused to fix the line. From dealing with mechanics that were completely defiant as you have stated these people are, I would take some sort of legal action even if it was small. I'm not positive if small claims court would handle this case because I do not know the amount at hand here, but it would be worth a try.
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