Public Mediation

COMPUTER PROGRAM TO CORRECT ERRORS IN MY COMPUTER AND MAKE FASTER

P. W. vs. Pc Power Speed Team
United States
Amount Involved: $49.90
Complaint(s): Bad business practices
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 2293413
    • Amount Involved: 49.90
    • Filed On: Sep 08, 2011
    • Posted On: Sep 23, 2011
    • Complaint(s):
      • Bad business practices
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"ON 9/2/11, I SUBCRIBED TO A PROGRAM FROM PC POWER SPEED TEAM WHO WERE SUPPOSE TO CORRECT ALL ERRORS IN MY COMPUTER AND ALSO MAKE MY COMPUTER RUN FASTER. I GAVE MY DEBIT CARD AND THEY IMMEDIATELY DEDUCTED $49.90 FROM MY ACCOUNT. MY COMPUTER CRASHED AND WAS SO VERY SLOW THAT I UNINSTALLED THE PROGRAM. I E-MAILED PC POWER AND GOT NO ANSWER. ALSO THE CUSTOMER SERVICE PHONE #1-866-231-7627 WAS SAID TO BE" EXPERCIENCING SYSTEMS PROBLEMS AND TO CALL BACK LATER". I TRIED TO CALL SEVERAL TIMES AND ALWAYS GOT THIS SAME RECORDING. THEY GAVE ME AN ORDER # OF PC200122841 AND A LICENSE # OF PRNF-J3FY-KEE2. ALL I WANT IS MY MONEY PUT BACK IN MY ACCOUNT TODAY. I NOTIFIED THEM THE SAME DAY I PAID FOR IT THAT I COULD NOT USE THEIR SERVICE AND TO REFUND MY MONEY. NEVER HEARD FROM ANY ONE. PLEASE HELP ME GET MY MONEY BACK TODAY. PEGGIE WHITENER (PEGGIE@CENTURYTEL.NET) THANK YOU SO MUCH FOR YOUR HELP."
...
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What Claimant Wants Hide
1. Refund: COMPUTER PROGRAM Sep 23, 2011 $49.90
Cash total : $49.90
  • 0
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Respondent's Counteroffer

There has been no response to this claim from PC POWER SPEED TEAM. This claim will remain posted until resolved
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  • Comment: by Campote Nuno Pedrozinho — Online mediator
    • On: 11-17-2013
    View more
  • Bonjour Apres avoir telechargé votre logitiel
    deux jours après mon PC cest planté et Informaticien m'as dis que ça peut venir de votre logitiel donc il la dinstallalé mais finalement cest le disque dur qui est mort donc je voudrais reinstalé
  • Comment: by pcpowerspeed.com — Online mediator
    • On: 10-23-2012
    View more
  • Hello PeopleClaim,

    this is to address the still opened issue on your website.
    http://www.peopleclaim.com/Complaint-Details/pc__power_speed_team/computer_program_to_correct_errors_in_my_computer_and_make_faster/2293413

    Please note that the customer's account was cancelled and full refund was issued at customer's request.

    We ask you to please update the status of the claim to RESOLVED so that it reflects the steps we have taken.
    Full refund has been issued, confirmation email to customer has been sent as well.
    Unfortunately we have not received any email with customer's request neither any alert of this claim posted here. That is why we respond this late.

    Should there be any questions please contact us at 1-866-231-7627

    http://www.pcpowerspeed.com/support.aspx
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