Public Mediation

Ocean Manor Resort Hotel and On the Ocean,Inc-Dispute-#5784556

C. M. vs. Ocean Manor Resort Hotel And On The Ocean,Inc
4040 Galt Ocean Drive, Fort Lauderdale, Florida, 33076, United States
Amount Involved: $287.55
Complaint(s): Property damage or loss
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 5784556
    • Amount Involved: 287.55
    • Filed On: Jun 20, 2013
    • Posted On: Jul 01, 2013
    • Complaint(s):
      • Property damage or loss
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"I stayed at the Ocean Manor Resort Hotel from 5 October to 8 October 2012. On 7 October 2012, the valet service at the hotel lost my car keys/remote. The valet service supervisor gave me a business card, with the names and number of the Owner and the manager of the valet service and told me that the service would replace my keys, as they have lost other customers keys and replaced them with no issues. I initially spoke to the manager and he told me to make a police report and give him a copy, so he can file a claim with his insurance company. This I did. After a few weeks the Valet service manager stopped taking my calls. I also spoke to the Valet service owner. She told me that the manager would take care of the issue of my lost keys/remote. After the manager stopped taking my calls, I again contacted the owner. She told ma that she was too busy to deal with my issue and stopped taking my calls. I did try to talk to the hotel manager, but he was unavailable. I did contact him by email. He said he would forward my issue to the hotel owners, but stopped corresponding with me. I have tried every avenue to contact these people and have them reimburse my for the replacement of my lost keys, by theis employees. No results."
...
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What Claimant Wants Hide
1. Compensation: lossof my car keys/remote Jul 18, 2013 $287.55
2. Other – Copy claim to regulators Jul 18, 2013 $14.99
3. Other – Pay for claim posting cost Jul 18, 2013 $7.99
4. Other – Physical delivery charges Jul 18, 2013 $2.99
Cash total : $313.52
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Respondent's Counteroffer

There has been no response to this claim from Ocean Manor Resort Hotel and On the Ocean,Inc. This claim will remain posted until resolved
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