Public Mediation

Disappointed subscriber vs. Nuplenishskin

K. G. vs. Nuplenish Skin And Nuplenish Eye
PO Box 25380, Delmar, California, 92799-5380, United States
Amount Involved: $89.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 4526051
    • Amount Involved: 89.00
    • Filed On: Apr 27, 2016
    • Posted On: May 08, 2016
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Problem with a product
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Statement of Claim
Complaints Involved (12) - View
Claimant says:
"Ordered trial - rec'd 0.5oz. Trial size of product, didn't see any difference. Called 3/23/2016 to cancel, they cancelled any new product and said would refund $89.00 off my credit card. Waited for refund to be reflected on my credit acct. Nothing, so called again 4/12/2016, told they had cancelled, but no refund was do. 14 business days trial - I checked dates and comes to 15 days. I asked to speak to official, told no, and she repeated no refund. Could I get address to write a letter? sHe said no and repeated I agreed to trial, I feel cheated, scammed and didn't like secrecy about info request, seems illegal practice. WHY WAS I REFUSED SEVERAL TIMES TO TALK TO WHO WAS ABOVE THE CUSTOMER SERVICE REP? ALSO REFUSED TO GIVE ME ADDRESS, WHERE I COULD SEND LETTER.

Did some research, found Ripoff Report site. There story was just like mine, however, I didn't think to say about calling lawyer and BBB. He did and got results and got to speak to someone else on his call, refunded , but he didn't think about other product sent and was chged full price on his card.

Myself, I was so upset I didn't think clearly/fast enough when Talking to customer service, because of their tone and attitude.

The trial size is so tiny, I just can't understand their charging full price of $89.00, when I only rec'd. Trial size not standard size, whatever that is?"
...
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Additional Communication Between Claimant and Nuplenish Skin And Nuplenish Eye Hide
  • Jun 10, 2016, Claiming party added:

  • After several attempts to wait for a response to my claim, Replenish still has not responded in any way. I do not recommend dealing with company.

  • Jun 29, 2016, Claiming party added:

  • The fact that NuPlenish Skin and NuPlenish Eye Company still have not responded to any attempts to reach them, since April 2016, even thru Better Business Bureau, reflects the poor quality of service of this Firm. I do not recommend buying from them, the product did not work or customer service assistance was a negative response.

  • Jun 29, 2016, Claiming party added:

  • After two and a half months of trying to get refund thru Better Business Bureau, have I yet had a response of any sort from NuPlenish Skin. The fact they have never acknowledged, shows what kind of Company they are to deal with. Very dissatisfied with products and company integrity.

What Claimant Wants Hide
1. Refund: Purchase price on Item I didn't receive or order, charged to my credit card acct. May 10, 2016 $89.00
2. Other – Pay for claim posting cost May 10, 2016 $7.99
Cash total : $96.99
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from NuPlenish Skin and NuPlenish Eye. This claim will remain posted until resolved
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