Public Mediation

Nissan Dispute

M. D. vs. Nissan North America Inc
United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 2 non-monetary items.
    • Claim #: 5294248
    • Amount Involved: N/A
    • Filed On: Aug 18, 2014
    • Posted On: Aug 29, 2014
    • Complaint(s):
      • Problem with a product
      • Customer service runarounds
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"YESTERDAY, AUGUST 6TH 2014 I HAD A GENTLEMAN COME UP TO ME WITH MY FRIENDS. HE TOLD ME HIS WIFE HAD THE SAME MODEL NISSAN ALTIMA THAT 2005 I HAD. HE LOOKED UNDER MY CAR AND TOLD HIS WIFE HAD THIS SAME PROBLEM OF RUSTING OUT FLOOR PANS UNDER THE DRIVERS SEAT AND PASSENGER SEAT. I CALLED NISSAN AND GOT A CASE NUMBER, IN THE MEANWHILE I HAD MY MECHANIC LOOK AT THE CAR AND IT IS NOT JUST RUST, THERE IS A HOLE UNDER THE PASSENGER SEAT. MY MECHANIC SAID IT IS A DESIGN FLAW AND IT IS DANGEROUS! I BOUGHT THIS CAR FROM MY EX HUSBAND'S ESTATE. HE BOUGHT IT NEW FROM GERALD NISSAN IN NORTH AURORA, IL . HE HAD REGULAR MAINTENANCE DONE ON THE CAR. I GOT IT WHEN THE MILEAGE WAS 39,000 MILES. I DID PROCEED TO HAVE THE NISSAN MECHANICS LOOK IT OVER TO REPORT BACK TO NISSAN AND IT IS THE WHOLE PAN COVERING THE BOTTOM OF MY CAR, COST $3,000. I LISTED A CONSUMER COMPLAINT BUT NISSAN DOES NOT SEE THESE. THERE ARE NUMEROUS COMPLAINTS ON MY EXACT CAR ON THIS SITE. I DO NOT THINK THAT HAVING MY SAFETY THREATENED BY THIS COMPANY'S NEGLECT IS A LAUGHING MATTER. I AM A REAL ESTATE BROKER AND USE MY CAR FOR BUSINESS. THIS IS A DANGEROUS SITUATION AND BEING A CORPORATE ENTITY, THEY DO NOT FEEL THAT THEY HAVE TO ACCOUNT FOR THEIR ERRORS. I AM 68 YEARS OLD AND I WANT TO LIVE. ALL OF THESE CARS WITH COMPLAINTS FROM NHFTSA WERE THE SAME MODEL AND ALL GARAGE KEPT. I COULD USE YOUR HELP
I ALSO FILED WITH 2 CONSUMER SITES INCLUDING HRFTSA. THANK YOU, MARIE DEMARIA"
...
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What Claimant Wants Hide
What By When How Much
1. Repair: FOR RUSTED OUT FLOORBOARDS Sep 02, 2014 N/A
2. Replace: RUSTED OUT FLOORBOARDS Sep 02, 2014 N/A
Non-cash: 2 items
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Respondent's Counteroffer

There has been no response to this claim from Nissan North America Inc. This claim will remain posted until resolved
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  • Contributed Solution: by Claimant On 03-03-2015
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  • Contributed Solution: by Claimant On 03-03-2015
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