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Claimant's opinion: There is a existing problem with the rear differentials on the 2005 Titan and you cant buy the parts you have to buy the whole rear differential 4,000.00
Claimant's opinion: Again Nissan is the only one who wont sell parts for the rear end they make you buy the whole assembly. Instead of a couple hundred dollars it is 4,000.00
I truly did not expect anything from your company because you are making too much money ripping everyone off. But believe me I am not done with this and will never buy another Nissan product and will make sure to let people know through social media and other avenues how shitty of a company you really have at Nissan. I am not letting this drop... believe me.
We appreciate Mr. Benner contacting Nissan North America regarding his 2005 Titan and allowing us the opportunity to review his situation. NNA provides a New Vehicle Limited Warranty to cover repairs needed to correct defects in materials or workmanship up to 36,000 miles or 36 months, whichever occurs. From the information Mr. Benner provided in April 2016, his vehicle was approximately nine years and 66,000 miles outside of the warranty, but because NNA is dedicated to winning lifetime customers, we review for financial assistance on a case by case basis. We have reviewed all of the information specific to Mr. Benner’s situation and determined we are not in a position to offer any assistance for the rear differential repair. Our position was provided to Mr. Benner directly on April 21, 2016.
I am not asking for assistance !! I wanted an answer as to why they make you buy the whole rear assembly, instead of just the gears like all the other manufacturers do, especially since they know there has been an issue with these rear ends from new. I never asked for money just wanted to pay 400.00 instead of 4000.00. Again it is fine I will never own another Nissan their product and policies suck.
""
This claim will remain posted until resolved.
As an engineer, may I suggest that Nissan, or the dealer, accept the existing differential and repair it with new components? I should say that might be as expensive as a new differential because the repair would not be as efficient as mass manufacture.
Parts for differentials (gears etc.) are quite commonly available for other cars. I believe the OP's complaint is that he had to buy the full differential assembly rather than buying just the bits that were broken. $4,000 is a lot to spend on a 2005 truck, especially if he'd have only been in the hole for a few hundred dollars with any other make of truck.
The 2005 Nissan Titan rear differential seems to be a common problem. I googled it and LemonLaw shows tons of complaints.
I was interested in the expert comments from Joseph H and Nissan, but I think that Nissan could do more to explain why they chose to make only a full assembly available rather than component parts. If repair standards (as mentioned by Joseph H) are an issue, I'd like to know that and also know what failures were anticipated or experienced for parts-only repairs.
As I look at replacing my current car, I have mixed feelings on Nissan's response. It's good to see that Nissan is following the discussion and keeping tabs on what its customers are experiencing, but I'm also now a little wary about potential large bills for any Nissan car I consider buying. I always buy new and then keep cars for a long time, so longevity and annual cost of ownership is important to me.
Be wary of Nissan all together. I found I got different info from the dealer than their so called customer service people in Franklin TN. It is like those corporate people have no idea what the people in the field are doing nor do they care.
Joseph H's question and comment bring up some key points. It's valuable to get insight into this situation from someone with inside knowledge and long experience. (Small point: I would classify this not so much a solution as necessary questions before a recommendation can be made for what a settlement ought to be.)
The claimant says his mechanic singled out Nissan as being alone in its adherence to the full-assembly-replacement approach – which, if accurate, would seem to say that other manufacturers are finding a way to deal with this type of repair that's more economical for owners. So maybe there's a basic difference in philosophy between Nissan and the others –and it's one that buyers might want to be aware of before making a purchase if they're thinking of long-term ownership.
Also, automotive repair standards and business practice standards are in play. Repair standards may indicate that simply replacing some of the parts of the assembly may not provide an adequate/long-term/warrantable repair. Anecdotal research indicates that when Nissan was repairing differentials on these vehicles during the warranty period, they were replacing the entire unit as well. That type of repair may provide the best (or only) positive outcomes Additionally, legal regulations typically require that vehicle manufacturers must be able to provide (replacement) parts only during the term of a warranty.
There appear to be no NHTSA complaints/recalls regarding this repair issue.
Other questions: Are any "aftermarket" repair parts available? Is the vehicle owner the original owner? Has the vehicle owner faithfully followed Nissan's recommended inspection and maintenance intervals regarding the differential?
Lastly, when seeking any goodwill consideration from a dealer or automotive manufacturer, loyalty is generally a high priority. If little or no maintenance/service work was performed at a Nissan dealership over the 10 years of vehicle ownership, there may be little cause for any monetary consideration.
My question is what parts in question have actually failed, that would only cost $200?
Jared Monroe
ASE Master certified Technician.
I'm old enough to mourn the days when you could actually repair something and keep using it, instead of being forced to buy a new 'whatever' because the repair cost is so excessive.
As I understand it, Sweden is set to implement tax breaks for repairing consumer goods so that consumers will be encouraged not to indulge in the throw-away culture.
Wouldn't it be wonderful if we did this in the US?
More to the point, it's absolutely shocking that Nissan is apparently aware that there is a problem with this make and model of Nissan and yet has failed to make parts available. As I read it, the customer is more than aware that his vehicle is out of warranty but thinks that replacement, instead of repair, is unreasonable at some ten times the cost of parts.
And I agree with him. Nissan's response appears to be designed to make its customer look unreasonable, and he (or she) isn't. Nissan, this is shameful. It certainly isn't the way to 'win lifetime customers.'
We are sorry to learn of Mr. Benner’s continued dissatisfaction with our position.We understand Mr. Benner is dissatisfied the rear differential was only available as an assembly when repairs were completed by an independent repair facility and we apologize for any inconvenience the situation may have caused. Our records indicate Mr. Benner’s request for financial assistance was reviewed by a Specialist, who determined Nissan would not be in a position to accommodate his request as his 2005 Titan had substantially exceeded the terms of the New Vehicle Limited Warranty, and therefore, he was responsible for all repair costs. Should Mr. Benner have any questions regarding our position, he is welcome to contact the Specialist directly.Thank you.
I'd like to see any comments from mechanics or other auto industry people about how they feel about this design. Anybody have an opinion? Seems to me the claimant has a case if it costs an arm and a leg to fix something that can be repaired on competing products for a few hundred dollars.
Nissan has no customer service. Nissan has only people in Franklin Tn whose job it is to discourage anyone from expecting any assistance. They seem to feel you should just go buy a new Nissan which they won't stand behind. They think because they are world wide, they can do what they like. I would like to see them thrown out of America so that they can't sell their defective over priced cars for which there is no customer service. Nissan is the most BS company I ever saw.
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