Public Mediation

S.M. vs. Nissan Of America

i believe nissan of america is finding any reason not to cover my engine

S. M. vs. Nissan North America Inc
United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Nissan North America Inc
    • Claimant Seeks: 2 non-monetary items.
    • Claim #: 2043828
    • Amount Involved: N/A
    • Filed On: Sep 26, 2016
    • Posted On: Oct 07, 2016
    • Complaint(s):
      • Commercial / Other dispute
      • Other
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"i have warranty on my car and they refuse to cover it my engine is messed up"
...
Reply Have a similar problem?
Additional Communication Between Claimant and Nissan North America Inc Hide
  • Sep 29, 2016, Nissan North America Inc (responding party) added:

  • We are sorry to learn of Mr. Maciel's poor experience and appreciate the opprotunity to address his situation. So we may provide the best customer service possible, we encourage Mr. Maciel contact Nissan Consumer Affairs as our records do not indicate any prior contact to Nissan North America, based on the information he provided.

    Thank you.

  • Oct 27, 2016, Claiming party added:

  • I have talked to Nissan North America one lady was real rude to me I'm just tired of not being without a car in a state I'm not even from I'm having to ask for rides to work this is not right.

What Claimant Wants Hide
Non-Cash
What By When How Much
1. Repair: replace my engine Oct 11, 2016 N/A
2. Replace: replace my engine and cover my rental Oct 11, 2016 N/A
Cash
1. Other – Pay for claim posting cost Oct 11, 2016 $7.99
Just make me happy!
Claimant invites Nissan North America Inc to make a fair offer to resolve this complaint.
Cash total : $7.99
Non-cash: 2 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the explanation / grounds provided

    "I believe Nissan North America is wrong my car has been worked on only by Nissan dealers if anything was wrong with it they should have caught it."

This claim will remain posted until resolved.

  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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  • 1
  • Contributed Solution: by J Petaluma On 11-07-2016
    View more
    Claimant needs to add more details about the problem More...
If you are a party to this claim, click here.
Is this a fair resolution?
  • 1
  • Contributed Solution: by Claimant On 11-06-2016
    View more
    I strongly believe that Nissan North America should replace my engine what is the point of me buying a certificate car and all the other warranties if they find any reason not to cover it. More...
If you are a party to this claim, click here.
Is this a fair resolution?
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