Public Mediation

New Image Computer SVC-Account #226928

R. W. vs. New Image Computer Svc
78 Lafayette Avenue Ste 105, Suffern, New York, 10901, United States
Amount Involved: $131.99
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 2643550
    • Amount Involved: 131.99
    • Filed On: Sep 25, 2012
    • Posted On: Oct 06, 2012
    • Complaint(s):
      • Problem with a service
      • Contract / Agreement / Promise dispute
      • Customer service runarounds
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"On Sept 12, 2012 we called 1-800-229-9895 to resolve problems with our computer. We paid $131.99 for 30 days of computer technical assistance. Since then we have called them 9 times only to be put on hold and never received assistance even after being on the line for over an hour. We also were given the option to leave a message and that they would return our call but have never heard from them."
...
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What Claimant Wants Hide
1. Refund: Computer services not provided Oct 12, 2012 $131.99
2. Other – Copy claim to regulators Oct 12, 2012 $14.95
3. Other – Pay for claim posting cost Oct 12, 2012 $7.95
4. Other – Physical delivery charges Oct 12, 2012 $2.99
Cash total : $157.88
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Respondent's Counteroffer

There has been no response to this claim from New Image Computer SVC. This claim will remain posted until resolved
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  • Comment: by Nancy Zagunis — Online mediator
    • On: 06-18-2013
    View more
  • They charge me $6.99 a month for something I have no idea about! I cannot get in touch with the company. I have called the phone number on my credit card bill without success. Any ideas would be appreciated.
  • Comment: by Don — Online mediator
    • On: 05-28-2013
    View more
  • They ripped me off too! paid 131.99 for 30days of coverage, never to get through again and then they billed me 6.99 the following month.I did not give permission to bill me other than 131.99 for 30 days of computer service,and all i received was a 1 time fix and no phone call back, no 30 days of service,no e-mail,no company website to complain. STAY AWAY FROM THIS COMPANY,DO NOT CALL THEM!
  • Comment: by Eric — Online mediator
    • On: 11-20-2012
    View more
  • They got me too, misrepresented themselves as Dell. This company is a scam. I lost $140.00
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