Public Mediation

Nebraska Furniture Mart Inc-Dispute-#2404712

R. S. vs. Nebraska Furniture Mart Inc (Headquarters)
808 S 74th Plz, Omaha, Nebraska, 68114-4666, United States
Amount Involved: $509.03
    • Claimant Seeks: View.
    • Claim #: 2404712
    • Amount Involved: 509.03
    • Filed On: Jul 27, 2011
    • Posted On: Aug 11, 2011
    • Complaint(s):
      • Bad business practices
      • "I just feel ripped off."
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Statement of Claim
"I have talked to the customer service department several times and cannot even get them to listen to me. I only get their questions about verifying myself with customer contact information. First I key the information via the telephone pad then verbally with the customer service rep then again when I am transferred. They act like I am disturbing their day by calling for answers. They told me twice "this is just the way it is" and "hind sight is always 20 / 20". I just want a chance to be heard and a fair credit to my account since they are hiding behind fast talk and hard to find resources on their web site. I had to read their help screen just to find how to view my account activity. I want to be a loyal customer not a duped customer."
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What Claimant Wants Hide
1. Being that there was high pressure selling tactics involved and I was willing to pay 100% the day I purchased the merchandise, but I was pressured into the "same as cash" I want my current account balance to be $0.00. Nebraska Furniture Mart has yet to compromise. I have paid a lot in interest already on this purchase, just in good effort that this would be cleared up. Aug 12, 2011 $509.03
Cash total : $509.03
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Respondent's Counteroffer Hide
What By When How Much
1. We will waive this month and last months finance fees if the account is paid off in full Aug 14, 2011 $19.54
Cash total : $19.54
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Offer History
Jul 27, 2011
Claimant's Terms of Settlement to Nebraska Furniture Mart Inc (Headquarters)
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  • 0
  • Contributed Solution: by Hafsa Durrani On 10-04-2015
If you are a party to this claim, click here.
Is this a fair resolution?
  • 0
  • Contributed Solution: by Mark Deuitch On 10-01-2015
If you are a party to this claim, click here.
Is this a fair resolution?
  • 3
  • Contributed Solution: by Zunaira Nabil On 09-29-2015
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Is this a fair resolution?
  • Comment: by Jim Wicks (41 points) — Former Atip Intern, Occasional Contributor And Moderator
  • On: 09-25-2015

  • Since you filed this PeopleClaim, have you had further contact with the Furniture Mart?
  • 0
  • Contributed Solution: by Jim Wicks On 09-25-2015
If you are a party to this claim, click here.
Is this a fair resolution?
  • Comment: by Steve Wonder (40 points) — Online mediator
  • On: 09-25-2015
  • re the above suggestion, that should read "they" not "the". sorry I can't type.
  • 2
  • Contributed Solution: by Steve Wonder On 09-25-2015
If you are a party to this claim, click here.
Is this a fair resolution?
  • Comment: by Tihomir Liptak (40 points) — Love Helping People Resolve Disputes
  • On: 09-25-2015
  • Sounds like a frustrating situation. These types of financing options are very common and you need to be super careful when signing up for them. Hope you came to some resolution with Nebraska Furniture Mart.
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