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Claimant's opinion: Told me car needed repairs it did not need.
Claimant's opinion: I feel they did not fix problem that I went in to service for.
I have to agree with George Maxwell below. An ethical shop would have recommended that the customer scrap the car or trade it in, rather than make repairs that would still leave the car in an unsafe condition. Yes, you might have to charge the customer a diagnostic fee, which is never going to go down well, but how can you make $800 in repairs knowing that you will leave a customer no better off than before? It doesn't make sense.
I'm also concerned that Muzi Ford apparently sold the customer the car in the first place and the transmission already went out. It seems to me that the customer got a junker and the dealership got a cash cow. What year, make and model is this? It sounds like one to avoid.
I am uncomfortable when I see a complaint with an offer to settle, but the claimant says that they didn't get the settlement. I see this quite a lot on social media - a company makes an empty promise in order to look good publicly. I certainly hope that isn't what Muzi Ford is doing here.
I am at an absolute loss as to why a dealer would charge $800 for repairs and feel comfortable saying the car should be towed out after all that. What? If Muzi could see all those safety concerns, why did they even do the repairs?
I did read both the complaint and the response. I am not a mechanic but I have of course owned cars, and I have always found it best to stay away from dealerships for most repairs, as their charges are usually double or triple what my independent mechanic charges. I have never, however, had anyone repair a car and then tell me I shouldn't drive it.
Because I'm not a mechanic I can't properly evaluate the arguments from both sides. My only suggestion in this case would be for Muzi to think carefully about what they would feel if the claimant was their mother. Would they feel she had been treated fairly?
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