Public Mediation

Disappointed Customer vs. Ms. Carolina Tapia (Manager) And Mr. Gregori Capella (General Manager) Metropole Suites

C. M. vs. Ms. Carolina Tapia (Manager) And Mr. Gregori Capella (General Manager) Metropole Suites
635 Collins Ave, Miami, Florida, 33139, United States
Amount Involved: $266.76
View less
Rate or Review on Ms. Carolina ...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (3) - View
Claimant says:
"I booked Reservations at Metropole Suites at 635 Collins Ave. Miami Beach, FL 3319 on August 1, 2018. After booking (2) 1 bedroom suites. I noticed Metropole Suites offered 2 bedroom suites. I immediately canceled the 1st reservations  to upgrade the rooms to (2) 2 bedroom suites, due to our group is large and to keep from all the rooms to be spreaded throuhout the hotel. However, Metropole immediately took $133.38 out my acount twice which the total came to be $266.786 for cancelling (technically upgraded) the the first reservations. The same night (08/01/2018), I called to speak with someone to explain the situation. However, No mangers were in the office. I spoke with a (nice) young Lady by the name of Ms. Lydia and she put me on hold for a while to contact a supervisor at Metrople Suites. When Ms. Lydia returned back on the phone she informed me that she spoke with someone at Metropole Suites and they gave her the okay to refund me. However, she didn't have the authorization to make changes  of that nature, so she emailed her Supervisor of the situation. Ms. Lydia informed me that someone would contact no later than 24 hours. However, "No" one reached out to me concering this matter. On 08/08/2018, I contacted the manager Ms. Carolina Tapia and explained of the situation. Ms. Tapia informed me that they had the right to take the entire hotel stay but they diddn't, they only charged me for one night stay for each room. I attempted to discuss the situation further with Ms. Tapia , but she refused to rectify the situation. On 08/09/2018,  I e-mailed the general Manager Mr. Gregori Capella, but no response. On 08/16/2018, I called for Mr. Capella, i was informed that he was in a meeting. I forwarded my first e-mail back to him. Yet, still no response. South Beach Group Hotels (which Metropole is a part of ) Policy quote "Cancellations must be made at least 3 days prior to arrival in order to avoid a full stay penalty. Holiday and Speical Events require a non-refundable prepayment 30 days prior to arrival. No early departures are allowed. Reservations are completely non-refundable within 30 days of arrival". I met all reqirements to not be penalized and I'm not asking for a refund I'm just asking that they apply that $266.76 to my other (3) reservations (total of $2,3914.44) that my friends and family spending to stay at Metropole Suites 09/06/18 -09/10/18. Metropole did not lose any funds from my mistake. And I should not be penalized for upgrading my room. I have a total of 5 rooms booked with them. They should have the courtesy to speak with me and apply that $266.76 to make current reservations (reservations numbers (1) 2030-827-025, 1872-069-395, and 1402-405-322). I'm  asking to be treated fairly and with respect. "
...
Reply Have a similar problem?
Claimant timeline (7) - Hide
  • 08-01-2018 — first event spoke with Ms. Lydia (No manager available)
  • 08-02-2018 — Spoke with Mr. Jason (No Manager available)
  • 08-04-2018 — Spoke with Ms. Jenni ( No Manager available)
  • 08-08-2018 — Spoke with Ms. Jenni again
  • 08-08-2018 — spoke with manager Ms. Carolina Tapia
  • 08-09-2018 — emailed Mr. Gregori Capella (No response)
  • 08-16-2018 — called Mr. Gregori Capella (No answer in a meeting)
Additional Communication Between Claimant and Ms. Carolina Tapia (Manager) And Mr. Gregori Capella (General Manager) Metropole Suites Hide
  • Aug 21, 2018, Ms. Carolina Tapia (Manager) And Mr. Gregori Capella (General Manager) Metropole Suites (responding party) added:

  • Good Afternoon Ms. Miller,

    Unfortunately, after reviewing your reservations, because You did not made your booking directly though Our Website, we have no authorization to modify nor refund your booking. You have made your reservation through Booking.com and chose a promotion that clearly states a Non-Refundable booking. Booking.Com is a third party company and it has different policies and regulations.

    Kind Regards,
    Gregori Capella

What Claimant Wants Hide
1. Credit: Reservation #1872069395 Sep 03, 2018 $266.76
2. Other – Pay for claim posting cost Sep 03, 2018 $14.99
3. Other – Physical delivery charges Sep 03, 2018 $4.99
Just make me happy!
Claimant invites Ms. Carolina Tapia (Manager) And Mr. Gregori Capella (General Manager) Metropole Suites to make a fair offer to resolve this complaint.
Cash total : $286.74
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Ms. Carolina Tapia (Manager) And Mr. Gregori Capella (General Manager) Metropole Suites. This claim will remain posted until resolved
Expand
Refresh
  • Show:
  • Sort by:
  • 1
  • Contributed Solution: by George Maxwell On 09-05-2018
    View more
    Nonsensical response from Metropole Suites / Gregori Capella More...
If you are a party to this claim, click here.
Is this a fair resolution?
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim