Public Mediation

unsatisfied vs. Mr.Tire Auto Repair

S. H. vs. Mr. Tire Auto Repair (Headquarters)
200 Holleder Pkwy., Rochester, New York, 14615-3808, United States
Amount Involved: Other terms
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"Less than ninety days ago i brought my 2003 durango into mr. tires to have the engine replaced.I agreed to pay them 2200 hundred dollars to replace this engine as soon as possible it was said it would be ready for pick up in three days which changed to over a week when i did get the call to pick it up the price changed from 2200 to 2700 which i paid got my truck and drove home which is 5 mins,away i instantly noticed white smoke started coming from the tailpipe pulled over popped hood and there were loose crossed tapped wires unconnected hose,and engine light on burning more than a quart a oil a day. I have taken my truck back to these people several times about this situation only to have them tell me the engine came from the junkyard and what do i expect well i did not expect a engine from a junkyard for 2700 dollars now mr. tires telling me that theres nothing they can do for me in less than three months and iam still having these major i feel like because i am a female i am being taken advantage of"
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Additional Communication Between Claimant and Mr. Tire Auto Repair (Headquarters) Hide
  • Jul 18, 2016, Mr. Tire Auto Repair (Headquarters) (responding party) added:

  • Ms. Hall, I have had a opportunity to review your complaint. I apologize for your experience and would be happy to look into this matter. However I cannot seem to find a invoice under your name for this service. To review this matter further I would need the name of the customer as listed on the invoice as well as the address of the location this this work took place at. If you would like to discuss this issue via phone I can be reached directly at 866-787-5005. - Brittany.

What Claimant Wants Hide
Just make me happy!
Claimant invites Mr. Tire Auto Repair (Headquarters) to make a fair offer.
1. Other – Pay for claim posting cost Jul 28, 2016 $7.99
Cash total : TBD
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Mr. Tire Auto Repair (Headquarters). This claim will remain posted until resolved
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  • Contributed Solution: by J Petaluma On 07-26-2016
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    Mr. Tire Auto Repair needs to replace the engine they installed More...
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