Public Mediation

My Claim vs. Presto Logistics & Movingclaims.net Dispute

C- vs. Movingclaims.Net
Po Box 630686, Miami, Florida, 33163, United States
Amount Involved: $600.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Movingclaims.Net
    • Claimant Seeks: View.
    • Claim #: 17360
    • Amount Involved: 600.00
    • Filed On: May 23, 2014
    • Posted On: Jun 16, 2014
    • Complaint(s):
      • "I just feel ripped off."
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"Nov. 1, 2013 Presto Logistics moved us from CA to TN. In the process our Dyson vacuum cleaner was lost and antique coat rack damaged. Presto's claims are filed through MovingClaims.net. We completed forms, copied inventory sheets, took colored pictures and proof of purchase, researched replacement cost ($399.00 for Dyson) and repair estimate ($125.00) for coat rack. We sent all reg. mail 12/4/13 and again 4/4/14. Nearly 6 months later on 5/19/14 MovingClaims.net emailed the settlement amount was $74.00. Before a check is cut they require a signed and notarized form sent via mail. Considering the effort, time and inconvenience on our part and the delay in resolution on theirs we feel the entire $525.00 should be sent."
...
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Claimant timeline (5) - Hide
  • 05-19-2014 — Email settlement terms received
  • 04-04-2014 — Claim refiled
  • 12-04-2013 — First claim filed
  • 11-01-2013 — Belongings delivered in TN
  • 10-06-2013 — Movers picked up belongings in CA
Additional Communication Between Claimant and Movingclaims.Net Hide
  • May 24, 2014, () added:

  • Add your Dear valued customer,

    We regret that you are unsatisfied with the settlement rendered. Please understand that MovingClaims.net is not the responsible party for the outcome of your claim.

    MovingClaims.net is a third party claims company hired by your moving company in order to provide claims processing services, free of charge to its customers who may have experienced Loss, Damage, Delay, or Overcharge during their relocation, in accordance with your coverage and federal law.

    All claims are processed based on all information submitted by the claimant as well as your service provider (moving company). Upon full examination of the submitted documents our findings are forwarded to the responsible party (moving company).

    ​Remember: ​Settlement amounts are determined based on the carrier’s legal liability as detailed in the carrier’s governing Bill of Lading.​

    Please accept our apologies for any inconvenience you may have incurred. We wish you the best of luck in your new location. here

  • May 24, 2014, () added:

  • Dear valued customer,

    We regret that you are unsatisfied with the settlement rendered. Please understand that MovingClaims.net is not the responsible party for the outcome of your claim.

    MovingClaims.net is a third party claims company hired by your moving company in order to provide claims processing services, free of charge to its customers who may have experienced Loss, Damage, Delay, or Overcharge during their relocation, in accordance with your coverage and federal law.

    All claims are processed based on all information submitted by the claimant as well as your service provider (moving company). Upon full examination of the submitted documents our findings are forwarded to the responsible party (moving company).

    ​Remember: ​Settlement amounts are determined based on the carrier’s legal liability as detailed in the carrier’s governing Bill of Lading.​

    Please accept our apologies for any inconvenience you may have incurred. We wish you the best of luck in your new location.

  • May 24, 2014, () added:

  • To Whom It May Concern:

    MovingClaims.net is a third party claims company hired by moving company's in order to provide claims processing services, free of charge to its customers who may have experienced Loss, Damage, Delay, or Overcharge during their relocation, in accordance with the customer’s coverage and federal law. All claims are processed based on all information submitted by the claimant as well as their service provider (moving company). Upon full examination of the submitted documents our findings are forwarded to the responsible party (moving company).

    Here at movingClaims.net, we take pride in being the most experienced provider of claims processing, administrative services, online reputation, consulting and customer support to the moving industry nationwide. With more than 15 years of experience, our expertise extends to literally every aspect of the business, from managing major moving companies to providing consulting and services in claims processing.

    For guaranteed quality assurance, we serve as a liaison between the customers and their service provider’s (Moving Companies). We reach out to all customers after their move is concluded to assure customer satisfaction. We inquire about their needs being met, if not exceeded, providing them with a survey and collecting their input accordingly. Once we collect that information, should we discover the customer is in any way displeased or unsatisfied with the services they’ve received we begin to seek resolution on behalf of their moving company, the responsible party. We understand how unforeseen, unfortunate events can take place so we focus on providing a hassle-free, convenient process for customers to file customer service complaints or claims for loss and damage when the unpredictable should happen.

    Upon the submission of a claim and/or complaint by a customer, MovingClaims.net collects information from both the carriers (moving company) as well as their customers in order to determine settlement amounts per the carrier’s legal liability as detailed in the carrier’s governing Bill of Lading and applicable tariff and in conjunction with federal law. Please note, while we regret when any customer is unsatisfied with the settlement rendered, please understand that MovingClaims.net is not the responsible party for the outcome of the customer claim.

    We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customer’s service provider (moving company).

    Due to MovingClaims.net being wrongfully accused, we request to have the above referenced complaint removed from our
    records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.

    Thank you for your time!

    Customer Service Department

  • May 28, 2014, Claiming party added:

  • Presto Logistics Addendum To Bill Of Lading states; "I fully understand that Presto Logistics is not liable for damage to any fragile items, concealed items or contents unless packed and unpacked by its employees." The antique coat rack "WAS PACKED AND UNPACKED BY AN EMPLOYEE" as well as the vacuum cleaner. However, the antique coat rack was damaged and the Dyson vacuum cleaner lost! In addition, the carrier shall be liable only for it's failure to use ordinary care and only on the basis of shipper's declared valuation of the goods. The burden of proving negligence or failure to use ordinary care required by law shall be on the shipper. Is it your belief that ordinary care was used when the coat rack was damaged and the vacuum cleaner lost? It is not ours and therefore the reason we filed the claim. We researched both repair and replacement costs and are only asking for those amounts; $125 for repair of the coat rack and $400 for a new vacuum cleaner.

What Claimant Wants Hide
1. Payment due: Order No. V652730 Jun 06, 2014 $525.00
2. Pay me for my time: 3 Hours at $25.00/per hr Jun 06, 2014 $75.00
Cash total : $600.00
  • 1
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Awaiting response from Party
Claudia Vengoechea commented
Claudia Vengoechea (Comment):
"This is the worst company, too bad I cant give it 0 starts because I would. Don't waste your time, its a complete fraud and waste of time. They offered me $75 for a claim of $6,831!! When I tried figuring out why the outcome, the person, that supposedly has the highest rank, (as per what he said, even thought he never told me which rank was that) was extremely rude, very condescending, did not care to help at all. Told me that if called again he would place me on hold and he did, several times. It is incredible that if a moving company damages and looses your items, there is no way of getting paid for the damages, not even by using this ridiculous and worthless company! Save tour time, breath and do it another way, don't use this crap of a company!!"
 (8 years ago)
Reply
Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with no explanation. This claim will remain posted until resolved.
  • -1
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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