Public Mediation

motor body inc.-Dispute-#6009498

D. G. vs. Motor Body Inc.
455 Sunol Street, San Jose, California, 95126, United States
Amount Involved: $5,000.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Motor Body Inc.
    • Claimant Seeks: View.
    • Claim #: 6009498
    • Amount Involved: 5,000.00
    • Filed On: Jul 25, 2012
    • Posted On: Aug 10, 2012
    • Complaint(s):
      • Bad business practices
      • "I just feel ripped off."
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"On 7-19-12 my vehicle was towed. I asked them to release my vehicle to GMAC INS. The office person Debbie was very rude so I asked to speak to a owner or manager she said there is none. I asked who was in charge she said no one was in charge. I then called aaa roadside service to complain. AAA said motor body inc. was not authorized to do any roadside service for AAA. there is another name they are billing AAA under owned by the same person, but motor body inc. does not have a station number to do work for AAA. On7-24-12 I went to pay motor body inc. for the tow, they would not accept my aaa card for payment. They said I was not covered because my vehicle is a motor cycle. This is not considered a motorcycle because you do not need a motorcycle license to legally operate it anywhere in the u s a. This is motor body inc. way of trying to punish me for finding out their dirty billing secrets. They also have stored my vehicle in a uncovered area. They would not allow me to see my vehicle or get anything out of the box on my vehicle. I have been given 3 different prices on the tow. I do want this posted so others can see if they choose to use a business that lies at all costs"
...
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Additional Communication Between Claimant and Motor Body Inc. Hide
  • Jul 26, 2012, Claiming party added:

  • motor body inc. has lied to Ms. Ramano at code enforcement saying it was a CHP tow infact it was a S.J.PD. tow.7-25-12 at 9am

  • Jul 26, 2012, () added:

  • This vehicle is currently being picked up by Mr. Gordillo's insurance company 7/26 1:40pm.

    All of the following is known to David Gordillo

    Alongi Brothers is a AAA Contractor

    Motor Body performed the tow commercially – not under the AAA membership

    AAA does not cover motorcycles under the terms of their membership – vehicle is a Harley Davidson 3 wheel. License needed to drive is not how AAA determined vehicle type. This vehicle is sold as a motorcycle.

    AAA has already explained this policy – AAA is makes the rules on their roadside service not Motor Body / Alongi Brothers

    The customers insurance, GMAC INS. is responsible for the tow and charges – not AAA. AAA will not pay us for this type of service. No money is due out of pocket from David Gordillo.

    We are not required to store any vehicles under covered areas – we have limited covered storage in our lot for vehicles of this nature. This storage was already at capacity – due to this and the size of his motorcycle, the motorcycle had to be stored uncovered.

    Vehicles are available for property removal M-F 8 to 5pm with proof of registration and an ID verifying they are the registered party.

    Vehicle storage increases per day. Perhaps this accounts for the changing prices.

    There are no “dirty billing secrets”, and we are not punishing David Gordillo for “exposing” anything whatsoever. As a side note - Debra is of no family relation to the corporation.

    There are many insulting assumptions in this complaint. We have made every attempt to explain this situation to the best of our abilities on many separate opportunities.

    If David would like to discuss this issue again, we would be happy to do so. We have two managers who administrate complaints and issues. Mr. Gordillo may contact John or Ray on this matter. We would like to request that should Mr. Gordillo decide to contact us, that he refrain from using foul and abusive language.

  • Jul 26, 2012, () added:

  • We find this site and the way it goes about it's business insulting.

    Threatening to publicly post unsubstantiated / unverified claims against a legitimate business unless it receives a response to on it's web site is appalling.

    Way to encourage acts of libel. Defamation. Look it up.

    Further, charging an individual money to post a complaint and then encouraging the individual to "settle" with the company for your fees is despicable to say the least.

    This will be our last contact with the site or the party that posted the complaint via this site.

    We will not respond to any attempts by peopleclaim.com to "arbitrate" this complaint.

    Certified cease and desist letters have been prepared.

  • Jul 26, 2012, () added:

  • You might want to hire better web designers too

  • Jul 26, 2012, () added:

  • Excuse me, but we are not aware of anything missing from the vehicle in question. I have no idea what a "Sony ePak EX3500" is - nor was it ever mentioned. $5,000.00?!?

  • Jul 27, 2012, Claiming party added:

  • that was a mistake about the sony e pak.the 5000.00 was not.your lies to me and the lies to code enforcement,not keeping the vehicle in a enclosed area,3 different tow fees on the same day quoted to me ,the problems about haveing the vehicle released,harrasment,etc.has everthing to do with the money.you are going to be held responseable for what your company has done.I want to hear from someone in charge not debbie

  • Jul 27, 2012, Claiming party added:

  • This week 7-30-12 a small claims suit will be filled.once again you have lied this always was a AAA TOW this was stated to code enforcement person Ms. Ramano .she will be served to testify to your state ments.I do pay for my Ins. that does not give you permission to make them pay for your illegal scam against AAA.deflamation of a co. that cannot spell the truth js very funny.

  • Jul 27, 2012, () added:

  • We are sorry you feel the way you do and that you feel like you have been taken advantage of. It is simply not the case.

    You are no longer dealing with Debra.

    We instructed you whom to contact. Ray. John.

    Code enforcement denied your claim because a public agency was called.

    3A told you that your tow was not covered under their policy.

    Yes you had a choice.

    3A would not allow you to place this tow on your card. At that time you had TWO choices. Pay your tow bill out of pocket or let your FULL COVERAGE INSURANCE claim the vehicle. This was explained to you many times by no less than 2 different people.

    You are angry and frustrated because you were not allowed to place the tow on your 3A card for whatever reason you wanted to do that.

    Your vehicle was picked up by your insurance company yesterday.

    I'm sorry you feel that wasting more time filing in small claims is the only way to resolve your anger and frustration with our company.

    Peopleclaim.com feel free to close this discussion, your wonderful "service" has had lots of positive impact on this situation. I salute you!

  • Jul 29, 2012, Claiming party added:

  • claim is unresolved.post online asap. 8-10 12?

What Claimant Wants Hide
1. Other Aug 10, 2012 $5,000.00
Cash total : $5,000.00
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with no explanation. This claim will remain posted until resolved.
  • 0
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Offer History
Jul 25, 2012
Claimant's Terms of Settlement to Motor Body Inc.
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