Public Mediation

disappointed client vs. Montgomery Outdoor Ltd

B. M. vs. Montgomery Outdoor Ltd
155 Route 303, Valley Cottage, New York, 10989-1922, United States
Amount Involved: $350.00
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"I purchased a duffel coat from England- Originalmontgomery.com (order # Mus3001823) after speaking to a representative for 20 minutes.(Phone# 18668426577 They are 6 hours ahead of US) I was assured that the coat would fit me even though I have an unusual physique. When I received the coat IT DID NOT FIT. That's fine, I just called and asked for a return shipping label and permission to return it. I was told I would get an email one within 48 hours. 2 days later-NOTHING. Called 4 more times and still have not gotten the shipping label. I must do something within 30 days or they will not even accept the coat. All I want to do is return the coat without additional cost to me and get my money back. I know the form says "items are to be returned at your own expense" but when I called they said they would send me the label. I feel they are trying to drag this out so they will not have to accept the coat back. I fear they will not even give me a refund, because of all that has occurred during my conversations with them. I know I could ship it back myself and possibly be reimbursed from Paypal, but I again, fear they will not honor it."
...
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Claimant timeline (5) - Hide
  • 01-12-2017 — Purchased coat with paypal
  • 01-16-2017 — received the coat
  • 01-17-2017 — called to request permission to return and return label
  • 01-19-2017 — called again because I was told email label might take 48 hours
  • 01-20-2017 — called twice asking for label
Additional Communication Between Claimant and Montgomery Outdoor Ltd Hide
  • Mar 04, 2017, Claiming party added:

  • Add yoI purchased a duffel coat from England- Originalmontgomery.com (order # Mus3001823) after speaking to a representative for 20 minutes.(Phone# 18668426577 They are 6 hours ahead of US) I was assured that the coat would fit me even though I have an unusual physique. When I received the coat IT DID N OT FIT. That's fine, I just called and asked for a return shipping label and permission to return it. I was told I would get an email one within 48 hours. 2 days later-NOTHING. Called 4 more times and still have not gotten the shipping label. I must do something within 30 days or they will not even accept the coat. All I want to do is return the coat without additional cost to me and get my money back. I know the form says "items are to be returned at your own expense" but when I called they said they would send me the label. I feel they are trying to drag this out so they will not have to accept the coat back. I fear they will not even give me a refund, because of all that has occurred during my conversations with them. I know I could ship it back myself and possibly be reimbursed from Paypal, but I again, fear they will not honor it.ur information here

  • May 27, 2017, Claiming party added:

  • Paypal settled this claim. NOT THE COMPANY.

What Claimant Wants Hide
1. Refund: Purchase price + return shipping Feb 06, 2017 $350.00
2. Other – Pay for claim posting cost Feb 06, 2017 $7.99
Just make me happy!
Claimant invites Montgomery Outdoor Ltd to make a fair offer to resolve this complaint.
Cash total : $357.99
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Montgomery Outdoor Ltd. This claim will remain posted until resolved
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