Public Mediation

mercedes auto center-Dispute-#1803600

S. L. vs. Mercedes Auto Center
910 Route 1 North? , Edison, New Jersey, 08817 , United States
Amount Involved: Other terms
Complaint(s): Problem with a product
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 1803600
    • Amount Involved: N/A
    • Filed On: Mar 06, 2012
    • Posted On: Mar 17, 2012
    • Complaint(s):
      • Problem with a product
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"Check Engine light came on about a six weeks ago on my 2006 SLK 280, took it to my station and the diagnosis was the balance shaft, they suggested I call mercedes and see if it was possibly a recall item! I did so , they said I should bring it to them to diagnose, I did so, left the car at Ray Catena service center in the morn., was called in the afternoon by Neal Ignozzi and told it was the balance shaft and would cost $4000.00 to fix, but also was told it was a faulty part! Neal stated he would see if Mercedes would pay. he needed receipts for my oil changes. I picked the car up that evening, was told I could drive the car just not far. faxed over my receipts, I had six of them, then was told the milage did't add up, re faxed the receipts a few days later, and was told again that the recieipts were all written over and did not look good to fax over to Mercedes , I said to fax them anyway , they were legitimate receipts ,and they have nothing to do with the FAULTY PART in my car. I did some research on the part and turns out there are thousands of people having the same problem with their Mecedes with this certain motor , also is a class action law suit, which i joined. Neal said he would contact me in a few days with the response from Mercedes about paying for the replacement of this faulty part. While waiting for his call i called Ray Catena dealership two different times and tried to make an appointment to sit down with Mr. Catena to discuss the problem. Both times i was told i could not do that , i could not leave a voicemail for him, and that the general manager would call me back. Never heard from him. After a month i called Neal Ignozzi at the service center, missed his call, called him back left a message for him to leave a message on my cell phone as to Mercedes decision on replacing this part, no response. Mercedes has paid for some cars to get the part replaced, they know this part was faulty. I would like to file a complaint against Ray Catena for this faulty part in my car. All of these cars should have been recalled a long time ago. It affects years 2004 to 2010."
...
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Additional Communication Between Claimant and Mercedes Auto Center Hide
  • Mar 08, 2012, Mercedes Auto Center (responding party) added:

  • VEHICLE IS 2 YEARS AND 11,000 MILES OUT OF FACTORY WARRANTY. WE ARE TRYING TO GET CLIENT GOODWILL FROM THE FACTORY TO GET VEHICLE REPAIRED. CLIENT DOES NOT SERVICE VEHICLE AT DEALERSHIP AND THAT IS WHY WE NEEDED HER SERVICE RECORDS. THE FIRST SET OF RECORDS HAD MILAGE ERRORS ON THEM WITH THE CAR HAVING LESS MILES THEN THE PREVIOUS RECORDS. NEAL HAS CALLED HER TWICE AND LEFT MESSAGE WE WERE ABLE TO GET HER SOME GOODWILL TOWARD REPAIRS BUT HAVE NOT TALKED TO CLIENT YET TO GO OVER THIS IN DETAIL

  • Mar 12, 2012, Mercedes Auto Center (responding party) added:

  • CAR IS OUT OF FACTORY WARRANTY BY 2 YEARS AND 11,000 MILES
    WE WENT TO THE FACTORY FOR GOODWILL ON CLIENTS BEHALF AND WAS ABLE TO GET 50% OF PARTS AND LABOR FOR THE REPAIR. COST OF REPAIRS ARE NOW 2000.00. CLIENT DECLINED REPAIRS AND CALLED MERCEDES NORTH AMERICA WHO WOULD NOT GIVE ANYMORE GOODWILL TO THE CLIENT

  • Mar 12, 2012, Mercedes Auto Center (responding party) added:

  • 50% GOODWILL ON PARTS AND LABOR

What Claimant Wants Hide
What By When How Much
1. Replace: Balance shaft Mar 21, 2012 N/A
Non-cash: 1 items
What By When How Much
1. Replace: Mercedes to pay for replacement. Mar 21, 2012 N/A
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Mercedes Auto Center. This claim will remain posted until resolved
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