Public Mediation

Madrid Tires, Inc.-Dispute-#3098032

C. W. vs. Madrid Tires, Inc.
3315 Leonardtown Road, Waldorf, Maryland, 20601, United States
Amount Involved: Other terms
View less
Rate or Review on Madrid Tires,...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (2) - View
Claimant says:
"On June 21, 2012, I took my '02 CLK Mercedes Benz to have the tires checked due to my front end shaking and the front-right tire was leaking. The Attendant asked me if I had my receipt, so I looked in my car for the original receipt but couldn't find it. So I went home and printed out proof of purchase from my bank account that I purchased tires on 4/4/02 in the amt. of $109.00 debited to my check card.

The Mechanic checked my front tires and then took the front-left tire off and took it into the shop while I waited inside my car. He put the wheel on a machine, he came back about 10 or 15 min. later and said that my wheel was bent. I asked where and how could it be bent, he said maybe you ran over a bump. Then I asked him how much? He said no charge. As I was driving off, I noticed that the wheel he replaced had a lot of black grease or something on it. On Saturday morning, I went outside and washed the black tar-like substance off the wheel and I noticed that this was not my original. This wheel was different from all of the other wheels. I then took my car back to Madrid Tires, Inc. and spoke to the Attendant who was in charge on Thursday (6/21/12). I told him that the wheel that was on my car was not my original wheel and that I want my wheel back. He said speak to the manager, Alex. I spoke to Alex, he looked at the wheels and asked for my receipt, I told him that I didn't get a receipt on Thursday because the guy said there's no charge. Alex walked around for a while and pull and replaced tires on other cars as they just had me standing there and waiting for about 30 minutes. I then asked what are you going to do. Alex spoke to the mechanic, who was responsible for swapping my rim and he denied swapping it. Alex went and got a Mercedes-Benz decal for the center of the tire and put that in to make the rim look like the other 3 rims. I told Alex that I've had my car for years and that I know my rims and that I would have to talk to an attorney if they didn't return my original wheels. Alex said get a lawyer, we have cameras, and you don't have no receipt. I stated to Alex that I've been a good customer in the past because I buy tires from them for my 12-passenger Ford Van and for my car. Therefore, I deserve better service than this. I explained to him all I wanted was my original rim that came with the car put back on my car. He looked around and said that he can't find another rim like that and for me to take him to court because I don't have a receipt. I told him that I do have proof of doing business with you and that they have lost a good customer do to their crooked practices. I left without them returning my original rim and I would like my original wheel back because the one that they put on is different. Those Mercedes-Benz wheels are very expensive and I want the return of my wheel."
...
Reply Have a similar problem?
Additional Communication Between Claimant and Madrid Tires, Inc. Hide
  • Jun 28, 2012, () added:

  • All the transaction between Madrid Tires Inc. and Christine Wade is caught on camera and at NO point during the whole process was her rim switched, exchanged, or altered. The service provided during her second visit where rim was re-balanced and re-sealed was provided FREE of charge even though she had no receipt. Madrid Tires is willing and able to take this matter to court if she so desires although all the evidence clearly shows NO wrong-doing on Madrid Tires Inc's part.

  • Jun 28, 2012, () added:

  • All the transaction between Madrid Tires Inc. and Christine Wade is caught on camera and at NO point during the whole process was her rim switched, exchanged, or altered. The service provided during her second visit where rim was re-balanced and re-sealed was provided FREE of charge even though she had no receipt. Madrid Tires is willing and able to take this matter to court if she so desires although all the evidence clearly shows NO wrong-doing on Madrid Tires Inc's part.

What Claimant Wants Hide
Just make me happy!
Claimant invites Madrid Tires, Inc. to make a fair offer.
1. Other – Copy claim to regulators Jul 08, 2012 $14.95
2. Other – Pay for claim posting cost Jul 08, 2012 $7.95
3. Other – Physical delivery charges Jul 08, 2012 $2.99
Cash total : TBD
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Madrid Tires, Inc.. This claim will remain posted until resolved
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim