Public Mediation

J.H. vs. M5 Productions And Mike Hinchman

PPIN vs. M5 Productions And Mike Hinchman
4230 Don Way, San Diego, California, 92117-3809, United States
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 3646641
    • Amount Involved: 10,000.00
    • Filed On: Aug 23, 2016
    • Posted On: Sep 03, 2016
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Problem with a product
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Statement of Claim
Claimant says:
"Sadly, we made the mistake of hiring M5 Productions and Mike Hinchman, the owner, at a cost of over $10,000 to provide audio visual services for a hotel conference. We had several complaints from conference attendees and staff about:

- sound problems,
- lighting problems,
- missing cues,
- bad projectors,
- And, worst of all, he didn’t deliver the presentation recording as promised and there are IMPOSSIBLE to re-create

We were pitched on M5 Productions as a high-end AV company that did big upscale corporate events with with skill and professionalism, unfortunately, we didn’t see that. There were even negative comments on evaluations from the audience.

When we asked Mike Hinchman to resolve the recording problems he told us that we only paid $100 for recordings but didn’t even refund the measly hundred bucks! Where did the $100 come from??? Who knows???

He made several mistakes but blamed us for not hiring more people after HE quoted the job and said we were getting the best person, the owner of the company. He refused to take responsibility for anything."
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What Claimant Wants Hide
1. Refund: Refund Sep 07, 2016 $10,000.00
2. Other – Copy claim to regulators Sep 07, 2016 $14.99
3. Other – Pay for claim posting cost Sep 07, 2016 $7.99
4. Other – Physical delivery charges Sep 07, 2016 $4.99
Cash total : $10,027.97
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Respondent's Counteroffer

There has been no response to this claim from M5 Productions And Mike Hinchman. This claim will remain posted until resolved
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  • Question: by J Petaluma (4433 points) — 40 Years In Business. Curious About Everything, Love Helping People Figure Things Out.
  • On: 09-21-2016
  • This is a bit vague given that you seem to be asking for a full refund of $10,000, which I would only expect for a 100% disaster. If you (or M5) could add the following, that might help:

    How big was the conference? How many days? How many people? How many rooms/sessions? If there was more than one session at a time, were all sessions supposed to be recorded?

    Is this the first conference you've ever done or are you experienced with putting on conferences?

    How many bids did you get, and what did the other bids come in at? Did you check M5's credentials and references (e.g. if M5 said they did a conference for SalesForce, did you call SalesForce) or could M5 attach something now?

    Was the presentation recording included in the contract? What was the recording to be used for? (e.g. was it just for your own records or were recordings to be sold/given to attendees or a wider audience?)

    Were the complaints of the 'I didn't hear a single word' type or more 'there was a bit of a glitch' type? For instance, when I go to the movies, occasionally there's a minor sound glitch that may be a jolt to my focus but doesn't materially affect my understanding of the movie. Did anyone at any time stop a presentation and ask M5 to fix a problem or yell 'I can't hear!'?

    Were the projectors used by your staff or operated by M5? How many projectors? Were they totally inoperable or just a bit cranky? User error or malfunction?

    Can you attach the evaluations from the audience that included negative comments?

    I can see that the complainant is disappointed and unhappy; I suspect that M5 may recognize some errors, which is always a learning experience, but also knows what it provided for the price and resents being asked for a full refund.

    Focusing on very specific details and areas of possible compromise (e.g. M5 makes a serious effort to pull together a good recording, possibly splicing in few comments from the complainant to replace missing material) could help both parties to move beyond the angry and frustrated stage.

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