Public Mediation

C.J. vs. Luminist

Product not ordered but received

C. J. vs. Luminist Eye Gel
Dermallo Enterprise Centre Cradley Heath West Midlands B64 6EW UK, Po Box 41542, Saint Petersburg, Florida, 33743-1542, United States
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 1155612
    • Amount Involved: N/A
    • Filed On: Jul 12, 2016
    • Posted On: Jul 23, 2016
    • Complaint(s):
      • Bad business practices
      • "I just feel ripped off."
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Statement of Claim
Claimant says:
"I am receiving a product from an address Florida that I did not order. The product is called Luminist, this is the second time this has happened, the last time over a year ago, I had to pay where they had charged it to my credit card, over $200.00. Now it is starting again. All I have is their address of PO Box 41542 St. Petersburg, FL 33743 and the UPSP Tracking # eVS then the long number 9374 8699 0350 1031 2260 57.

I don't want the product, didn't order the product"
Reply Have a similar problem?
  • 07-07-2016 — Received product
  • 07-12-2016 — Contact Better Business Bureau
Exhibits View
Additional Communication Between Claimant and Luminist Eye Gel Hide
  • Aug 18, 2016, Claiming party added:
  • I have been billed on my credit card $89.99 each for the two bottles that was sent to me even though I returned them both. I have had to cancel my credit card and the company is filing fraud charges against them. I paid one of the $89.99 charges without realizing what it was, and hopefully I will get it back.

  • Mar 06, 2017, Claiming party added:
  • It was settled and I received a refund.

What Claimant Wants Hide
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Respondent's Counteroffer

There has been no response to this claim from Luminist Eye Gel. This claim will remain posted until resolved
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  • Comment: by Donna McNelis — Online mediator
  • On: 11-22-2016
  • I am also receiving products I did not order.  Want the deliveries to stop!!!!

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