Public Mediation

My Claim vs. Le Juve Essentials

J. H. vs. Le Juve Essential - Free Trial
PO Box 47529, 946 Lawrence Ave E, Toronto, M3C 1P0, Canada
Amount Involved: $175.00
    • Claimant Seeks: View.
    • Claim #: 1020915
    • Amount Involved: 175.00
    • Filed On: Dec 18, 2017
    • Posted On: Jan 21, 2018
    • Complaint(s):
      • Bad business practices
      • Customer service runarounds
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"I purchased two skin care products on line at Le Juve.com, one was 4.95 and the other was 5.95"
...
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Additional Communication Between Claimant and Le Juve Essential - Free Trial Hide
  • Dec 18, 2017, Claiming party added:

  • Zilaskinoffer.com/WrinkleSkincare

  • Dec 30, 2017, Claiming party added:

  • I'm sure there are laws against such deceptive practices against senior citizens. I made a 10.00 purchase as a gift for my daughter-in-law and ended up being charged another 175.00. I am on social security and i assure you I would not spend 185.00 on cosmetics, if the offer had been clear.

  • Jan 02, 2018, Le Juve Essential - Free Trial (responding party) added:

  • According to our records, customer ordered our products (the Le Juve Skin, Skincare, and the Le Juve Eye, Skincare) on a 14-day trial basis back on 11/25/2017 and paid the shipping and handling fees of $4.97 and $5.97. The trial expired on 12/09/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 11/25/2017 $89.97 for the Le Juve Skin, and $85.97 for the Le Juve Eye. Due to no cancellation the autoship program took effect.

    Customer had contacted our Customer Service on 12/15/2017 and requested for the subscription to be cancelled. We immediately granted the request and cancelled the account.

    Even though customer continued on our autoship program, as a one-time courtesy, we will allow a refund on the previous order. We have issued a refund from Le Juve Skin for $89.97, and $85.97 from Le Juve Eye ordered on 11/25/2017. We do not agree with any other grounds provided.

  • Jan 03, 2018, Le Juve Essential - Free Trial (responding party) added:

  • Write your message hereAccording to our records, customer ordered our products (the Le Juve Skin, Skincare, and the Le Juve Eye, Skincare) on a 14-day trial basis back on 11/25/2017 and paid the shipping and handling fees of $4.97 and $5.97. The trial expired on 12/09/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 11/25/2017 $89.97 for the Le Juve Skin, and $85.97 for the Le Juve Eye. Due to no cancellation the autoship program took effect.

    Customer had contacted our Customer Service on 12/15/2017 and requested for the subscription to be cancelled. We immediately granted the request and cancelled the account.

    Even though customer continued on our autoship program, as a one-time courtesy, we will allow a refund on the previous order. We have issued a refund from Le Juve Skin for $89.97, and $85.97 from Le Juve Eye ordered on 11/25/2017. We do not agree with any other grounds provided.

  • Jan 04, 2018, Claiming party added:

  • 12/04/2017
    I have received 1/2 of my refund. When can I expect the other 1/2.

  • Jan 04, 2018, Claiming party added:

  • 12/04/2017
    I have received 1/2 of my refund. When can I expect the other 1/2.

  • Jan 04, 2018, Claiming party added:

  • 12/04/2017
    I have received 1/2 of my refund. When can I expect the other 1/2.

  • Jan 04, 2018, Claiming party added:

  • 12/04/2017
    I have received 1/2 of my refund. When can I expect the other 1/2.

  • Jan 04, 2018, Claiming party added:

  • 12/04/2017
    I have received 1/2 of my refund. When can I expect the other 1/2.

  • Jan 04, 2018, Le Juve Essential - Free Trial (responding party) added:

  • Our records indicates you were issued a refund from Le Juve Skin and Le Juve Eye on 01/02/2018.

    Please allow 5 to 7 business days for the refund to process back onto your account. The funds have already been released from our company. Your accounts with Le Juve Skin and Le Juve Eye are closed.

What Claimant Wants Hide
1. Recovery of Losses: charges on my credit card Jan 02, 2018 $175.00
2. Refund: charges on my credit card Jan 02, 2018 $0.00
3. Other – Copy claim to regulators Jan 02, 2018 $14.99
Cash total : $189.99
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Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with no explanation. This claim will remain posted until resolved.
  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
Awaiting response from Party
John Gilliand commented
John Gilliand (Comment):
"Has the full refund been received yet? Canada has much stricter laws about this kind of business according to my sister in law. If the refund has not been received, I would recommend contacting Canadian authorities."
 (7 years ago)
Reply
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