Public Mediation

Kingssdown' Incorporated-Dispute-#6471960

S. W. vs. Kingsdown, Inc.
126 W Holt St, Mebane, North Carolina, 27302-2622, United States
Amount Involved: $5,000.00
Complaint(s): Problem with a product
    • Claimant Seeks: View.
    • Claim #: 6471960
    • Amount Involved: 5,000.00
    • Filed On: May 01, 2012
    • Posted On: May 12, 2012
    • Complaint(s):
      • Problem with a product
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"We bought a $5,000 king size mattress from Mattress Firm in Pearland, Tx on 7/18/09 with a life time warranty. The first year we had it, it was comfortable but then the next year we started noticing that the mattress was sagging but we never called the company to complain. We finally called the company where we bought it and they gave us the name of the company who serviced the mattress, which is above. On 1/9/12 they send us a package with instructions what to do. My husband followed the instructions, measured the mattress, and took pictures, etc and send them back. on 2/2/12 they send us a letter stating that if there was an unrecoverable indentation of over 1 2/2" and the mattress was free and clear of stains, it would qualify for a replacement. Unfortunately, our mattress based on the photographs we supplied showed measurements of less that 1 1/2". Based on all information received about our bedding, there was not anything that appeared structurally wrong with the sleep set; which is the reason that our claim was denied. We called them back and ask them to sent someone to redo it in case my husband didn't do it right. Than they sent us someone from the Houston area do redo the measurements, etc. On 3/16/12 they sent us another letter stating the same thing. We are having a lot of back problems and I have to sleep on the edge of the king size mattress because if I move towards my husband it sags really badly and when I make my bed you can see where it's not firm; there is the sag on both sides. We are still paying on the mattress through Wells Fargo and we wanted to stop paying on it which we still owe $1088, but if we do they will send us to the credit bureau and we really have good credit. Apparently the company doesn't care."
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What Claimant Wants Hide
1. Refund: full refund May 16, 2012 $5,000.00
2. Other – Pay for claim posting cost May 16, 2012 $7.95
Cash total : $5,007.95
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Respondent's Counteroffer Hide
Message from Kingsdown, Inc.: Although the set does not qualify as defective, we will authorize a courtesy exchange with Mattress Firm. As a manfacturer, we sell directly to the retail industry not to the public. Their money was not given to us but to the retailer so any exchange or replacement options would be through the retailer they originally purchased from. We no longer have a retail relationship with Mattress Firm however they will work with us to provide this courtesy exchange to another vendor sold through Mattress Firm following their policies and procedures. We will put our letter of intent in the mail to Mr. Cancino tomorrow May 2, 2012
What By When How Much
1. We propose a VENDOR EXCHANGE May 16, 2012 $0.00
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