Public Mediation

Keefer's Of Logan Dispute

R. F. vs. Keefer's Of Logan
500 Tiller St., Logan, West Virginia, 25601-3439, United States
Amount Involved: $22,800.00
    • Claimant Seeks: View.
    • Claim #: 9313051
    • Amount Involved: 22,800.00
    • Filed On: Jul 06, 2015
    • Posted On: Jul 17, 2015
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Problem with a product
View less
Rate or Review on Keefer's of L...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (4) - View
Claimant says:
"Claimant's opinion: I PURCHASED A 2012 POLARIS RANGER CREW 800 FROM KEEFERS QUALITY VEHICLE SALES ON 7-28-12. I BOUGHT IT EARLY THAT DAY AND THEY SAID TO COME BACK THAT EVENING AND IT WOULD BE CLEANED AND SERVICED. WHEN I CAME BACK AT CLOSING TIME IT HAD NOT BEEN TOUCHED BUT THEY SAID IT WAS READY TO GO AND GAVE ME A $120.00 GIFT CERTIFICATE BECAUSE IT WAS NOT CLEAN. WITHIN A WEEK I NOTICED THE LEFT FRONT SHOCK THUMPING,CALLED THEM AND THEY WERE BACKED UP FOR 3-4 WEEKS.THE SHOCK WAS SO BAD THAT I COULD NOT MAKE A FULL LEFT TURN OR HIT ANY BUMPS WITHOUT THE TIRE RUBBING THE INNER FENDER. SO I DECIDED TO LIFT IT. I PUT A 1-1/2" LIFT ON IT AND IT TOOK CARE OF IT UNTIL I COULD GET IT TO THEM. WHEN I RAISED THE VEHICLE WITH A JACK I NOTICED BOTH FRONT TIE ROD JAM NUTS WERE LOOSE AND HAD BACKED OFF ABOUT AN INCH ON BOTH SIDES (VERY DANGEROUS). THEN I DECIDED TO CHECK EVERYTHING ELSE TO BE SAFE. THE REAR END WAS 6 QUARTS LOW ON FLUID BECAUSE IT WAS NEVER CHECKED AT THE DEALER WHEN THEY SOLD IT AND THE SAME FOR THE TIE RODS.NOW IT HAS A FRONT AXLE POPPING AND CRACKING.NO PROBLEM, RIGHT.? WRONG,THEY SAID BECAUSE I PUT THE LIFT ON IT MY WARRANTY WAS VOID AND SO MY EXTENDED WARRANTY WOULD BE VOID TOO. THIS HAS 50 HOURS ON IT AND NEVER ABUSED. IN THE FINE PRINT YOU SIGN WHEN YOU PURCHASE YOUR ATV/UTV THERE IS A HIDDEN CLAUSE SAY ING YOU CAN'T TAKE THEM TO COURT IT HAS TO GO TO AN ARBITRATOR WHICH BY THE WAY COSTS $775.00 OUT OF YOUR POCKET WITH NO GUARANTEES TO WIN YOUR CASE. IT IS A BIG SCAM AND I WILL NEVER DEAL WITH THESE CROOKS AGAIN."
...
Reply Have a similar problem?
Exhibits View
Additional Communication Between Claimant and Keefer's Of Logan Hide
  • Jul 14, 2015, Keefer's of Logan (responding party) added:

  • Mr. & Mrs. Fields purchased a 2012 Polaris Ranger Vin# 4XAWH7EA4CE643835 on July 28, 2012. Our records indicate when Mr. Fields picked his Ranger up everything was completed except for the cleaning of the machine. We offered to clean the Ranger, but Mr. Fields insisted it would just get dirty when he transported it to his house. Keefer's Powersports did offer a $120.00 gift card as good will for not having his Ranger cleaned for delivery. (See attached PDI form signed by the customer and dealership representative which is the form that shows the dealership went over all necessary paper work and went over everything pertaining to the Ranger). When Mr. Fields left our dealership, our records indicate he was perfectly happy. We did not hear from Mr. Fields again until October 25, 2012 with a complaint with his brakes. Keefer's replaced the brake switch at no cost to the customer. See attached repair order #205238. Mr. Fields filed a formal complaint with the Better Business Bureau and we were notified on November 2, 2012. We did respond to said complaint and the BBB found that Keefer's did not act unjustly and/or there was no wrong doing on our part. The claim was resolved in our favor and Mr. Fields was notified of said decision. As for Mr. Fields stating his warranty would be void for the lift he installed, he was informed that only the suspension part of the warranty would be void, not the entire warranty. Mr. Fields chose to cancel his extended service contract on November 2, 2012. In his complaint, Mr. Fields states that the rear end was 6 quarts low on fluid. The rear end only holds 33.8 oz of fluid which is just a touch over 1 full quart. In his complaint, Mr. Fields also claims that the front tie rod jam nuts were very loose. The tie rod is held on with a cotter pin which would not allow the nut to back off, even an inch like he stated.
    Keefer's Powersports never heard from Mr. Fields from November 2, 2012 of any problems or concerns until we received this letter on July 10, 2015. Keefer's Powersports stands ready and willing to work with Mr. Fields on any current or future problems he may have.

  • Jul 14, 2015, Claiming party added:

  • They did offer to clean it but there was no PDI performed. It still had the magic marker writing all over it and paper. I was given a $120 gift card due to it not being cleaned and had to install the windshield myself. I did not have it 2 days before the left front shock/strut was bottoming out.Never off the blacktop, still in break in period. I contacted Keefers service dept. on Aug. 1st. and they said it would be 3 weeks before they could look at it. This was 1 week before hunting season which is why I bought it. So to keep the tire from rubbing the inner fender I put a 2" lift on it which worked fine until I took it to them which was at the end of Oct. and they said the warranty was void because of the lift. Quote "We aren't going to lie for anyone"
    That is what the service manager said. I didn't ask to lie I just wanted it fixed and I would have taken the lift back off. They quoted me a price and I said no way. Then he (Mr. Keefer offered to pay half and I said why should I be responsible for a defective part? Which was almost $600) And if they had any mechanics with any knowledge they would know that the tie rod nuts I was speaking of have a jam nut at the BACK of the tie rod that keeps them tight. Both sides were not ever tightened. Do you know how easy it would be for one of their fine mechanics to check off on the list and never perform any of the checks? That is what they did on mine! I chose to cancel the extended warranty because they told me that nothing would be covered on the existing warranty. Now maybe it is just me but I couldn't see paying out another $1500 for a warranty that they weren't going to let me use. I had so many problems with this from day 1 it is unbelievable. LEFT FRONT SHOCK, 4 SETS OF WHEEL BEARINGS, 5 AXLES, THERMOSTAT, 3 COOLING FANS, FRONT DIFFERENTIAL, COMPLETE ENGINE OVERHAUL, etc. I am 50 years old on disability and I do not abuse my vehicles. I spent over $5000 trying to keep this thing going but finally took a loss on it and traded it in on a Kawasaki teryx. I have had it since AUG. 2014 and have not had any problems. They are lying about when I took the Ranger in and what they told me about the warranty

What Claimant Wants Hide
1. Refund: purchase price + parts and my labor Jul 21, 2015 $20,000.00
2. Pay me for my time: 40 x $70hr Jul 21, 2015 $2,800.00
3. Other – Pay for claim posting cost Jul 21, 2015 $7.99
4. Other – Physical delivery charges Jul 21, 2015 $2.99
Cash total : $22,810.98
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:

  • "Mr. & Mrs. Fields purchased a 2012 Polaris Ranger Vin# 4XAWH7EA4CE643835 on July 28, 2012. Our records indicate when Mr. Fields picked his Ranger up everything was completed except for the cleaning of the machine. We offered to clean the Ranger, but Mr. Fields insisted it would just get dirty when he transported it to his house. Keefer's Powersports did offer a $120.00 gift card as good will for not having his Ranger cleaned for delivery. (See attached PDI form signed by the customer and dealership representative which is the form that shows the dealership went over all necessary paper work and went over everything pertaining to the Ranger). When Mr. Fields left our dealership, our records indicate he was perfectly happy. We did not hear from Mr. Fields again until October 25, 2012 with a complaint with his brakes. Keefer's replaced the brake switch at no cost to the customer. See attached repair order #205238. Mr. Fields filed a formal complaint with the Better Business Bureau and we were notified on November 2, 2012. We did respond to said complaint and the BBB found that Keefer's did not act unjustly and/or there was no wrong doing on our part. The claim was resolved in our favor and Mr. Fields was notified of said decision. As for Mr. Fields stating his warranty would be void for the lift he installed, he was informed that only the suspension part of the warranty would be void, not the entire warranty. Mr. Fields chose to cancel his extended service contract on November 2, 2012. In his complaint, Mr. Fields states that the rear end was 6 quarts low on fluid. The rear end only holds 33.8 oz of fluid which is just a touch over 1 full quart. In his complaint, Mr. Fields also claims that the front tie rod jam nuts were very loose. The tie rod is held on with a cotter pin which would not allow the nut to back off, even an inch like he stated.
    Keefer's Powersports never heard from Mr. Fields from November 2, 2012 of any problems or concerns until we received this letter on July 10, 2015. Keefer's Powersports stands ready and willing to work with Mr. Fields on any current or future problems he may have. "

This claim will remain posted until resolved.

  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim