Public Mediation

My Claim vs. Jeep Chrysler

L. B. vs. Jeep Chrysler - Chrysler Group Llc
PO Box 21-8004, Auburn Hills, Michigan, 48321-8004 , United States
Amount Involved: $896.07
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 7784065
    • Amount Involved: 896.07
    • Filed On: Aug 17, 2020
    • Posted On: Aug 28, 2020
    • Complaint(s):
      • Commercial / Other dispute
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Statement of Claim
Claimant says:
"On 9-29-19 the alternator in my 2012 Jeep Grand Cherokee went bad in Hastings Nebraska. I had it towed back to Deshler Ne. for a cost of $254.66 by TriCity towing. I had the alternator replaced at a cost of $641.41 by Deshler Motors in Deshler Ne. I was told the alternator was under warranty so I called Jeep Chrysler recall and they said that it was no problem and that I would be reimbursed. I called the recall department at least a dozen times and got the run around every time. Each time something wasn't quite right on the paperwork I submitted. Such as Deshler Motors only wrote pd in cash and signed it. They said it needed to say pd. in full and to fax the paperwork back to them for at least the 4th time. They said they would contact me thru phone call because they don't email the info. One time after they told me they would call and never did. I called back and they said the case number had been closed and they had to start another one. This run around has lasted for close to a year. After I had the alternator replaced by Deshler Motors they said it had to be a Chrysler alternator and I would have to take it to Erdkamp Motors to have a Chrysler alternator installed. This run around has been going on for close to a year now so I am filing this complaint due to the very poor service I have received from the Jeep Chrysler recall dept."
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What Claimant Wants Hide
1. Compensation: recall remibursement Sep 01, 2020 $896.07
2. Other – Pay for claim posting cost Sep 01, 2020 $14.99
Cash total : $911.06
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Respondent's Counteroffer

There has been no response to this claim from Jeep Chrysler - Chrysler Group Llc. This claim will remain posted until resolved
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