Public Mediation

Alecia Cole vs. Jackson County Water And Sewerage Authority Of Jefferson Georgia 30549

A. C. vs. Jackson County Water And Sewerage Authority
PO Box 869, Jefferson, Georgia, 30549-0869, United States
Amount Involved: $1,000.00
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Statement of Claim
Complaints Involved (3) - View
"I live in Hoschton Ga. My water and sewage is sullied by Jackson county water and sewage of Jefferson Ga. In the month of June 2016 they claim I used 12,700 gallons of water. In the month of July 2016 they claim I used 17,250 gallons of water. The month of August 2016 they claim I used 44,650 gallons of water. I live in a residential area. I have 2 adults and 1 child living in my residence. We do the normal everyday things in my house Bath, wash laundry, wash dishes. We don't even wash our own cars at home. How can a family of three use this much water? I need the BBB to help me resolve this issue. Alecia Cole 6416 hwy 124w Hoschton, Ga 30548"
...
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Claimant timeline (1) - Hide
  • 08-23-2016 — 06/16/2016
Additional Communication Between Claimant and Jackson County Water And Sewerage Authority Hide
  • Aug 23, 2016, Claiming party added:

  • Need to view past 2 years water and sewerage bills. Resident home could not use as much water gallons as county claims. Need to be reimburse for overages on bills. Account # 10395 Alecia Cole 6416 hwy 124w Hoschton, Ga 30548

What Claimant Wants Hide
1. Compensation: 3-2014 Sep 07, 2016 $1,000.00
2. Monetary items with amounts to be determined: bill overages Sep 07, 2016 TBD*
3. Other – Pay for claim posting cost Sep 07, 2016 $7.99
Just make me happy!
Claimant invites Jackson County Water And Sewerage Authority to make a fair offer to resolve this complaint.
Cash total : $1,007.99*
*Amount shown is not final: total will increase when pending amount(s) are known and entered.
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:

  • "In 2015, Ms. Cole experienced a high bill due to a leak on the service side of the meter. The service side is private property and the responsibility of the subscriber. Ms. Cole was offered a one time leak adjustment as allowed by JCWSA policy, leaving Ms. Cole a balance of $878.13; of which $728.00 was paid.

    In 2016, Ms. Cole experienced another leak on the service side of the metered connection. Because the one-time leak adjustment had already been used for this account, this option is no longer available under JCWSA policy. The e-coder installed on the meter servicing Ms. Cole's home indicates that a leak is present. The payment history on the account indicates that monthly payments are not made causing delinquent charges and balances to accrue. If Ms. Cole would like to discuss a payment plan to make payment on the balance due to the JCWSA for the water that has gone through its meter servicing this location, a plan can be discussed and entered into providing the JCWSA policies are adhered to and honored. "

This claim will remain posted until resolved.

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Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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