Public Mediation

Integrated card service-Dispute-#3248748

F. G. vs. Integrated Card Sevice Integated Card Sevice
United States
Amount Involved: $4,114.40
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 3248748
    • Amount Involved: 4,114.40
    • Filed On: Feb 23, 2011
    • Posted On: Mar 10, 2011
    • Complaint(s):
      • Overcharge or billing error
      • Problem with a service
      • Bad business practices
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"Integrated card service take to my bank account $968.90.
with out any contras. any service. any paper agreement between me and Integrated card service."
...
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What Claimant Wants Hide
1. Payment due: from 09/07/2010 to now they take $968.90 Mar 10, 2011 $968.90
2. Refund: $968.90+ my time. Mar 10, 2011 $968.90
3. from the time they have me say in the phone . Mar 10, 2011 $1,500.00
4. from the time they have take my money to now that add 35% Mar 10, 2011 $338.30
5. 35% of 968.90 Mar 10, 2011 $338.30
Cash total : $4,114.40
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Respondent's Counteroffer

There has been no response to this claim from Integrated card sevice Integated card sevice. This claim will remain posted until resolved
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  • Comment: by Jeff — Online mediator
    • On: 10-07-2012
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  • I have seen almost a hundred people having problems with this company. It's obvious that our representitives in the government who are suppose to stop this arn't going to do it. I suggest that we each kick in a few bucks and have one of the local motorcycle gangs give these folks a visit at work and home and remostrate with them about the joys of being a good neighbor!
  • Comment: by BYRD78 — Online mediator
    • On: 10-16-2011
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  • Please briefly describe your complaint: On 9/14/2011 I order a credit card terminal from Integrated Card Service. I completed an online application and received one phone call from an account manager \\\"Leonard\\\". I was told that my credit card machine should arrive before my scheduled event (9/24/2011) but we were cutting it close since my event was less than 10 days away. I was told I would be charged $25 a month for monthly rental of the machine. I was told that all I needed was a power outlet to plug in the machine and once the machine was plugged in I could call them for further assistance. I explained that I would not be able to plug the machine in for use until the day of my event, and it was in a location I could not access before my event. He told me there would also be installation instructions in the box once I received the machine. I received the machine two days before my event. I read the installation instructions, in which I immediately saw that I needed a power outlet AS WELL as a telephone outlet. Worried about if at location of my event (art show) I would have access to a telephone outlet. I called Integrated Card Services at that time and got an \\\"After hours\\\" recording that instructed me to call during business hours. I called back the next day and was transferred to the installation department and was disconnected. I was very busy planning for my event so I thought I could just wait until the day of my event. The day of the event, I was setting the machine up and plugged it in, but had trouble finding a telephone outlet in reach to access my machine. I then called the company as instructed once the machine was plugged in, and again got the \\\"After HOurs\\\" recording. I gave up and did not use the machine AT ALL for the event. A couple of days later I called and spoke to Leonard and explained to him all the problems I had. He became arumentative and I told him I just wanted to return the machine. He told me if I returned it there would be a $300 cancellation fee. I told him that He NEVER told me such a thing when I was signing up. He said there was some kind of fine print online that stated this. I asked to speak to someone above him, he said there was no one above him I could speak to. I asked him how could I write a complaint. He refused to give me any information to do that as well. He also refused to tell me how to return the machine! Do I have rights. This company is very deceitful, and to try and charge me for something I never used, becuase of their poor service and instructions is crazy. I need help as this company has all my bank account information as the made me provide when signing up. I have never signed up for anything like this online and I thought this was a legitimate company and felt safe to do so. I need help ASAP. Please help me.

    What was the date of Purchase/Incident: 09/14/2011

    What do you want the person or company to do to resolve your complaint:

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