Public Mediation

Hyundai Motor America-Dispute-#1628938

T. T. vs. Hyundai Motor America
Po Box 20850, Fountain Valley, California, 92728, United States
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: 2 non-monetary items.
    • Claim #: 1628938
    • Amount Involved: N/A
    • Filed On: Jun 06, 2012
    • Posted On: Jun 17, 2012
    • Complaint(s):
      • Bad business practices
      • Customer service runarounds
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Statement of Claim
Claimant says:
"HEFA, Inc. is an American non-profit org. working in Ghana, West Africa. Hyundai has recalled a car purchased by said organization that has a dangerous airbag recall. Hyundai agents has asked the executive director of HEFA to resolve problem with the Hyundai dealership in Ghana which has no affliation with America where the car was purchased before it was exported to Ghana. The executive director requested that the Hyundai Co. in America contact a Hyundai dealership in Ghana and work out the procedure for HEFA to have the car repaired in Ghana free of charge as would be done in America. They have refused to assist with the highly life threatening defect in the car. The car was purchased last year at a dealership in Milwaukee, WI. Hyundai case No. 4863932."
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Additional Communication Between Claimant and Hyundai Motor America Hide
  • Aug 31, 2012, Claiming party added:
  • Since arriving back in Ghana I have had the car checked by a Hyundai Service center and they claim that my seat bags deployment system is functioning properly. Fortunately for me I was not charged for their service check. I therefore respectfully withdraw my complaint hoping they are correct. Had American Hyundai Corp. agreed to handle this problem without my being liable for the charges up front I would have had no need to file a complaint. For my own protection I felt I had no other choice.

What Claimant Wants Hide
Non-Cash
What By When How Much
1. Repair: Car defect Jun 21, 2012 N/A
2. Replace: defective parts Jun 21, 2012 N/A
Cash
1. Other – Copy claim to regulators Jun 21, 2012 $14.95
2. Other – Pay for claim posting cost Jun 21, 2012 $7.95
Cash total : $22.90
Non-cash: 2 items
  • 0
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Respondent's Counteroffer


There has been no response to this claim from Hyundai Motor America. This claim will remain posted until resolved
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