Public Mediation

Hotel.com booking agents commits fraud to get customers to book rooms with their hotels.

G. R. vs. Hotels.Com, L.P
5400 LBJ Freeway, Suite 500, Dallas, Texas, 75240-1019, United States
Amount Involved: $86.00
Complaint(s): Bad business practices
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 9356110
    • Amount Involved: 86.00
    • Filed On: Sep 20, 2011
    • Posted On: Oct 05, 2011
    • Complaint(s):
      • Bad business practices
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"Paid in advance and requested a smoking room at a hotel that has smoking rooms available. After assurances from Hotel.com agent, I booked the reservation and paid for 2 nights in advance. When I arrived at the hotel to check in, I was told that no smoking rooms would be available either night of my stay. The hotel policy was to charge a night's room and tax for reservations cancelled after 6pm. I checked in after 6pm on 9/16/11 but told the hotel staff that I would have to cancel for the 17th if no smoking room became available. I checked out on 9/17/11 and was told that no smoking room would be available that day either. So, I cancelled my reservation for the 17th and was told that I had to go thru Hotel.com to process any refund for the stay of 9/17/11. When I contacted Hotel.com about a refund, I was told on 9/17/11 that I had to wait until 9/19/11 to process a refund because the hotel manager had to OK a refund and would not be back until then. I called Hotel.com on 9/19/11 and was told that the hotel manager refused to OK a refund for the cancelled stay of 9/17/11 because they were not obligated to reserve a smoking room for my stay and that I cancelled after 6pm on 9/16/11."
...
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What Claimant Wants Hide
1. Refund: 1 night's room and tax Sep 21, 2011 $86.00
Cash total : $86.00
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Respondent's Counteroffer

There has been no response to this claim from Hotels.com, L.P. This claim will remain posted until resolved
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