Public Mediation

My Claim vs. Horseshoe Casino Dispute

E. E. vs. Horseshoe Hammond Casino
777 Casino Center Dr, Hammond, Indiana, 46320-1003, United States
Amount Involved: $15,000.00
View less
Rate or Review on Horseshoe Ham...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaint Involved (1) - View
Claimant says:
"I did some heavy gambling at this casino. On 2/15/2014-2/16/2014, I lost $8700 on the same machine that I was at for 26 hours, without a pay-out. I went to talk to a manger there regarding what I thought was a corrupted machine. She gave me some kind of story which I thought was not legit and I thought that the Indiana Gaming Board should have investigated this machine.
The next thing you know when I went back there on 2/18/2014 after voicing my complaints, there was a restriction on my card (account) that wouldn't allow me to download some of the free slot play that I had. Someone put this restriction on my account after my complaints and I feel that this also corrupted any opportunities that I had to win, I was back there a couple more times that week and lost another $7000 on the same machine. I since have self-excluded. I feel that I am entitled to at least half of the money that spent in that machine, because of a restriction that was attached to my players card for no apparent reason. I feel that this restriction also had some effect on the machine paying out. I probably should have taken my players card out of there to further assess the situation, continuing to play like I was another person but unfortunately, I found out about the restriction right before I was self-excluding from this casino. The time that one of the hosts gave me regardng when the restriction was placed on my account coincided with my complaint and the machines demise. This particular "Super Times Spin Poker Machine" is not a machine in the high-limits room, the average bet that I spend per hand is $5.40, so these sums that I am mentioning are an inordinate amount of money to keep losing without some sort of pay back."
...
Reply Have a similar problem?
What Claimant Wants Hide
1. Recovery of Losses: money lost due to restriction on account and unwilling to have machine investigated Mar 17, 2014 $15,000.00
2. Other – Pay for claim posting cost Mar 17, 2014 $7.99
Just make me happy!
Claimant invites Horseshoe Hammond Casino to make a fair offer to resolve this complaint.
Cash total : $15,007.99
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Horseshoe Hammond Casino. This claim will remain posted until resolved
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim