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Claimant's opinion: These people are bullies. After being charged $1330 to fix a 14 year old fan, I was not given a warranty since I refused an additional charge of $350 which would have given me a warranty.
Claimant's opinion: Was not given a new wall control. Control failed within 5 months of "repair." They took advantage of a disabled senior.
Claimant's opinion: I have independent quotes for half the price I was charged.
on 11/20/2015, Mr. Warren e-mailed us: "What is the fee for a visit to 02138? I was told $59—is that correct? RE service call Thursday ~2PM: I have the Casablanca Metropolitan model ceiling fan. The fan itself is located centrally at the roof line inside about 25 feet from the floor. There is a wall switch with selections for “light, fan, reverse, power.” There is no light. The wall control is not working. The fan itself when it gets going seems to be fine. I don't know if the wall control is a 32 or an 85. It provided multiple speed options as well as remote blade reversal. If you have a new wall control and it would work that would be the best solution. Otherwise, I will look for a fan model I like and we can discuss what the labor to install a new fan would cost. Please pass this on to the appropriate parties. See you Thursday 2-4PM. Thank you, Judith Warren5 Chauncy Lane02138home phone: 617-661-9054"
Part of the reason for the high quote to fix the fan was the location which "would need staging." In fact, it was fixed with a ladder. The wall switch which had failed was not replaced. There were two visits by 2 reps: one to assess and obtain half the charges and the 2nd to fix it, collect the balance and try to pressure me into a whole house surge control. The lead guy aggressively stated there would be no warranty without whole house surge protection, a deliberate untruth and an attempt to extort. The fan stopped again last week due to failure of the old, wall mounted fan control. Surely the $1330 should have included a new wall control. $535 is the minimum to make this right. My new 6 speed fan with remote, installed in the same place costs $826. Quite an interesting comparison, isn't it.
Ms. Warren; please upload your receipt from your electrician for verification of labor and material used. Thank you
I did not say no work was performed. I said your lead used high pressure tactics, bullying and intimidation. I was charged hundreds of dollars more than what it should have cost. The same old wall switch was used only to fail 5 month later. I am asking for reimbursement and I will withdraw the claim.
Again Ms. Warren; please upload your receipt from your new electrician who did the most recent work for verification of labor and material used "I was charged hundreds of dollars more than what it should have cost". That way we can see if you over paid or not. Otherwise, what do you base your usssumsions on? Thank you
It was a verbally communicated quote from Ed at Affordable Fans in NH at 603-759-8332. I chose to replace not repair. When the new fan arrives and Ed comes to install, I will get a written version.
As you have stated: "I have independent quotes for half the price I was charged." Please upload them on this site for inspection ASAP. Thank you
I have a written quote from a fan company that offered to fix the fan for $745. Your price was outrageous. I have a digital copy of the quote but do not see how to submit it. It is available. I still expect some reimbursement and an apology would be appropriate as well.Judith
please attach the quote as I have attached your Invoice below or e-mail it to me at info@hoelectric.com
I sent you the $745 quote as requested. I just spoke with Casablanca headquarters, customer service. H.O. Electric has been removed from their list of Factory Authorized Service Dealers. Affordable Fans has taken their place. This means the H.O. claim of the only Factory Authorized Service in the Boston area is fraudulent. Affordable Fans recently serviced one of my fans successfully for $200. H.O.'s statements about my business with Ed at Affordable Fans are fabrications. Anyone who wants the truth can call Ed at 603--759-8332.
I spoken with Ed from Affordable Fans in N.H. on a recorded line this Saturday 6/11/2016 for verification. He stated that he was mislead by Ms. Warren over the phone prior to scheduling. He had quoted her a price of $745.00 site unseen over the phone. However, when he went to her house for the first time on Friday, the 10th, he stated that he would charge her a minimum of $1000.00 to perform the service in question. He also stated that he would not perform the work for the specific service in question as he did not feel comfortable with the liability because of the homes furnishings. In fact, Ed stated a completely different story. He denies the legitimacy of the $745 quote and stated that Ms. Warren is fabricating stories. Again, Ms. Warren, please upload your quote to this forum for legitimacy purposes.
As of now, this claim is set to go public tomorrow. To summarize, Mr. Warren's job was priced correctly at $1330. Ms. Warren signed our Estimate authorizing us to perform the work, Invoice stating she was completely satisfied, and signed 2 checks to us #'s 3618 and 3626. That's a total of 4 signatures stating she was complete and happy with us. We never bullied her into needing to buy a surge protector, merely gave her the option whereas surge is the primary reason these fans fail. Ms. Warren reached out to us multiple times after the initial visit (which we have documented proof of) showing interest in the surge protection equipment but never hired us to install it. We even went as far to tell her that we would take no offense if she had her own electrician install the surge protection we were recommending. Furthermore Ed of Affordable Fans told us on a recorded line that he felt bullied by Ms. Warren and that is why he refused to repair the fan that we did. Ms. Warren is not a senior citizen that was taken advantage of as she claims. She is a capable member of society that lives in a house with 4 flights of stairs (as you can see here https://www.linkedin.com/in/judith-d-warren-08a36815). She even still runs a business as a landlord as you can view here: https://www.harvardhousingoffcampus.com/property/view/listingid/251505 . Ed even states on the recorded line that she was much more nimble then even him at climbing these stairs. H.O. Electric averages stepping foot in 10 households a day and when if boils down to it every blue moon you run into a customer that wants to twist the truth to attempt to take down an honest company. We still have yet to be supplied a legitimate quote for work performed by another company comparing apples to apples. We would be happy to play the recordings or supply evidence to potential clients that could be swayed poorly from this slander.
"H.O. Electric repaired a Casablanca fan for Ms. Warren in 2015. This was a difficult repair since the fan was located on a 4th floor stairwell of her hallway in a condo unit. Multiple people with multiple trips to Ms. Warren's home were required for the repair. The repair was done in a timely manner. Ms. Warren did not want to pay for a new fan nor a whole house surge protection kit that would warrantee any future potential fan failure for economic reasons. As a result, the repair was done as a final sale repairing only the faulty equipment in the fan (see attached Invoice #1540). Ms. warren signed Invoice #1540 stating she was completely satisfied with the work after the repair. Although I can't comment on any work potentially done or not by others, 11 complaints equals an "A" on the Better Business Bureau for our volume of work in a 3 year period of time. Although we strive to make everybody happy, the reality is that we cannot always succeed 100%. This is the first I have heard of this matter since the repair. Too bad, Ms. Warren did not indicate the fan failure to us before hiring another contractor. Perhaps, we could have made some kind of amends at that time."
This claim will remain posted until resolved.
I can't conceive of spending that kind of money on a ceiling fan repair, but presumably the claimant looked at both the cost of replacement and the cost of repair before agreeing to have the fan repaired. Did the repair people advise that the repair may not last? I will say that I had an electrician look at a non-functioning ceiling fan while doing some other work. The quote was outrageous and I decided not to go forward. Another electrician came up with a much more workable and affordable plan, and 10 years later the fan still works perfectly. But that's life; as consumers we must shop around.
The only real issue I see is the wall control. If it was supposed to be replaced, it should have been replaced. That part of the cost should certainly be refunded if the facts are as stated.
There was never any mention of a switch replacement since the switch worked fine. The issue was with the fan itself which was mounted about 25' high in a stairwell on the 4th floor of a stair well case. A most difficult repair or replace. Again, we advised the client to install and lightning protection to ensure maximum life efficiency. However, as displayed in the attached exhibits, the customer wanted to economize and refuse the additional work. As a result, this was sold as a final sale (please see attached Invoice)
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