Public Mediation

My Claim vs. Hilton Crand Vacations Club, Llc

M. R. vs. Hilton Grand Vacations
6355 Metrowest Blvd Ste 180, Orlando, Florida, 32835-7606, United States
Amount Involved: Other terms
Complaint(s): Other
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 3050611
    • Amount Involved: N/A
    • Filed On: May 15, 2018
    • Posted On: May 26, 2018
    • Complaint(s):
      • Other
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Statement of Claim
Claimant says:
"Our names are Mark and Brenda Richwine. We bought timeshare at Ocean Oak Hilton, in Hilton Head, in SC. We were totally misled when we purchased this timeshare. The sales reps applied an excessive amount of pressure to get us to say yes. Nobody should ever be exposed to that kind of treatment. We paid well above market price and have already lost a lot of money. We were told these would be worth twice in a year. we were told that we could use at anytime on the open market and reserve rooms if we called within an appropiate time at Hilton Head, SC. They told us if things didn't work out, that Hilton would take it back or they could resale with no problem. They told us we could trust Hilton. Boy, was that misleading. I have been in contact with resale and Input departments. They are not interested in helping us at all. I am a veteran and now have some medical problems and at the age where it is much more difficult to travel anytime I want. We are very unhappy with the way Hilton is treating us, and this issue must be resolved. The cost and monthly payment is now too much to bear."
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Additional Communication Between Claimant and Hilton Grand Vacations Hide
  • Apr 30, 2019, Claiming party added:
  • We are willing to take our loss and give this back to Hilton. We are big losers in this situation. We cannot afford to continue down this path. This is very unfair. Please respond to this request.

  • Jul 20, 2019, Claiming party added:
  • Hilton has not lived up to they're promises. They need to use some integrity and decency and make this right by taking back this timeshare to correct this situation. I never thought Hilton would treat people in this manner. This was a bogus contract and must be corrected.

What Claimant Wants Hide
What By When How Much
1. TAKE BACK TIMESHARE Apr 30, 2019 N/A
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer


There has been no response to this claim from Hilton Grand Vacations. This claim will remain posted until resolved
Offer History
Jan 22, 2019
Claimant's Terms of Settlement to Hilton Grand Vacations
May 15, 2018
Claimant's Terms of Settlement to Hilton Grand Vacations
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  • Contributed Solution: by George Maxwell On 01-26-2019
    If Hilton Grand Vacations doesn't require its salespeople to tape presentations, it should. Are there tapes? More...
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